A. The IKEA obligations
- What is included
- What is not included
- First service
- Second service
- Changes of date
- Changes of place
- Changes of items in your service (add/eliminate)
- Prices and payment methods
- Security
- Surveys
- Set it up
- Packing removal
- Furniture and appliance removal service
- Service schedules
- Place where services are performed
- Service performance
- Verification of items
- Time to claim
- Guarantee of services
IKEA's obligations
What is included
You can hire the services we offer for those items that have been purchased in our stores, shops, delivery points, through our website, IKEA Inspire app or by phone with our tele-ordering team in the Dominican Republic.The services provided can be performed directly by IKEA or by a recommended external supplier.
What is not included
Sorry, but they are excluded from the services, even if you purchased them from IKEA:- Custom countertops (except for services that specifically mention them).
- Opportunity items
- Display items
- Items already fully assembled or without their original packaging (except for assemblies/installations and removals).
- Customized products.
First service
Those orders that have all the items in stock will have a first and only service.Please note that we will not perform confirmation services for items that have not been purchased at the IKEA Dominican Republic contact points.
We will contact you the day before the service for confirmation, and on the day of the service, we will notify you in advance before arriving at the destination, in the time slot that we have agreed upon.
We guarantee the fulfillment of the agreed deadlines, except in cases of force majeure or justified external incidents, such as adverse weather conditions, government restrictions, breakdowns, problematic situations in terms of traffic or roads that prevent the provision of services under the agreed conditions; this will not imply a breach of contract on our part.
If you are not at the place where the service will be performed, on the agreed date and time, the supplier who will provide the service will wait a maximum of 10 minutes.
If the service is not carried out, we will contact you to arrange a new date and you will have to pay the cost of the second transport, modification of the installation schedule and/or assembly/disassembly and/or installation/disinstallation visit.
When setting the new date, it must not exceed 7 days of invoicing of the services.
Second service
When you have a contracted service with items out of stock (due to pre-sale collection, paid reservations), we will perform two services, the first one with the items in stock and the second one to deliver all the items invoiced in reserve and thus finalize the service.In case you have any associated assembly / installation service we will make a second visit at the latest when all items are delivered or collected by you, and we will inform you of the availability for the completion of the service.
We remind you that the contracted services only include two visits, if you need more visits you will have to pay the corresponding amount.
We will contact you the day before to confirm the service and the same day, before arrival, at the destination in the time slot that we have agreed.
Please note that the same conditions apply as for the first service.
Changes of date
You will be able to change the agreed date of any service free of charge as long as:For transport:
- There are at least 2 working days left for the delivery of your order and it will be subject to availability.
If you want to change the delivery of your transport the same cannot exceed 7 days of service billing.
For assembly/measurement:
- At least 2 working days to the completion of the corresponding service and will be subject to availability.
- At least 4 working days away from the completion of the corresponding service and will be subject to availability.
After this period, we will refund the amount you have paid for the items and the service. Please note that the amount corresponding to the storage period and/or schedule cancellation is non-refundable.
Changes of place
You can change the location of any service, and this may involve an additional cost and delays in the realization, and services will be subject to availability, as long as it is done with a notice of 2 working days, 4 working days for installation.Changes of items in your service (add/eliminate)
If it is necessary to add or remove items once the order has been placed, we will cancel your order and place a new one. As long as there are at least 2 working days left for the delivery of your order or the corresponding service and it will be subject to availability.We remind you that it will not be possible to add items to a completed service, partially completed, or whose creation date is after 30 days.
We will refund the corresponding part of the service that has not been performed, as long as the amount paid for the service is higher than the minimum amount of the service. It will be refunded in the same form that has been paid after at least 7 to 10 working days from the removal request.
The refund will be made according to the refund conditions and the payment method used.
Prices and payment methods
You can check prices and payment methods at our IKEA contact points.You will have to pay the price of the services at the time of contracting and through the means of payment accepted at each of our contact points.
The prices of the services will be informed at the time of contracting the service. In addition, the items associated with the service must be included in their entirety at the time of contracting.
*Check here for our service rates.
Security
At IKEA, we know that accidents can put everyone, and particularly children, at risk.By working together, we can help prevent these accidents and make the home a safer place.
Safety is of the utmost importance to IKEA, so service providers do not mount and install suspended items on drywall/sheetrock walls or ceilings.
Non-suspended IKEA items that are to be mounted or installed to a drywall/sheetrock wall will be allowed to be mounted provided they are mounted with legs and/or track and/or screwed to the wall.
We also do not mount and install to walls or ceilings made of wood, glass, metal, natural fibers or any similar material.
We need to know the type of wall to see if we can perform the assembly/installation. If the conditions at the service location pose a risk to people and/or property, IKEA may, through the service provider, decide not to perform the service. However, this will not constitute a breach of contract: we will refund the amount of the services, items associated with them, minus the amount of the travel costs.
Surveys
IKEA may conduct surveys and service visits to verify the quality, safety and appropriateness of the service provided, as it deems necessary, with the prior consent of our customers.
Set it up
Fix it! Safety is the most important thing, so we remind you to use the anti-tilt anchoring device included with the product and the appropriate hardware for your walls.
If you hire an assembly or installation service:
For safety, in the articles that the instructions so indicate, we must leave the article anchored to the wall. Acceptance of these conditions implies your agreement to the anchoring to the wall.
We will use the anti-tilt anchoring device included with the product and the appropriate hardware for your walls.
In the event that you do not wish to anchor, IKEA may, through the supplier providing the service, decide not to anchor, and we will dismantle and remove the items. Please note that you will not be reimbursed for services performed in connection with such items such as transportation, assembly, installation.
Packing removal
We will remove from the service area the packaging/wrapping of the assembly and/or installation services to the area indicated by you at the address.
Furniture and appliances removal service.
If you wish we can remove sofa, mattresses, appliances, old kitchen, for this you must communicate it at the time of hiring the associated service and pay the appropriate fee.As a customer it is your responsibility that the items we remove are free of pests and if this is the case, it can not be done.
You must take into account that the items must be disassembled and that the dimensions allow its removal, through its access door or any area intended for it to the carrier's vehicle.
Schedule of services
The schedule of services will be distributed as follows:- Monday to Friday from 08:00 AM to 7:00 PM.
- Saturday from 08:00 AM to 2:00 PM
Place of performance of services
As a client and/or authorized person, always of legal age and presenting official identification, you must be present and remain at the address during the service, as well as sign and add the corresponding identification document in the report at the end of the service, otherwise the service will not be carried out, you will have to pay a new displacement of the provider.
When contracting the service you must inform of any aspect that is considered important for the provision of this (narrow access, dirt roads, specific schedules, co-ownership, elevators, number of floors, etc. ....).
In the case of premises where you have to pay for access permits, parking spaces or similar, these will be covered by you.
In residential complexes, shopping malls, airports, and other government agencies, you must arrange for the necessary permits and notify IKEA with the days and times of service prior to our arrival.
The area where the service is to be performed must be free of construction work, damp and pests, have a clear, clean space, and be supplied with electricity and water.
In addition, any possible masonry, plumbing and/or electrical work must be completed.
The items must be located in the same place where the assembly and/or installation service is to be carried out.
In case of not informing those data that make impossible the realization of the service, if the determined place does not offer the required conditions and security, this will not be carried out, and it will be considered as realized, paying the costs of displacement.
You will allow us to take photographs and videos of the service performed, necessary for the accreditation of the services.
Completion of services
A service is considered completed once you have checked the items and the assembly/installation together with the service partner. In addition, you must sign the delivery note/service completion report.
You must agree with the SUPPLIER providing the transport service:- Where to place the items.
If you have contracted a transport service, you must indicate a single room where to place the items. If the home has several floors, you will be able to choose which floor to place them on.
If you have an associated assembly or installation service, the merchandise must be placed in the space designated for it. In the event that you do not initially report the correct location of the merchandise during the service, you will have to pay for a new transport to move the merchandise to the corresponding place.
- Timetables and conditions of use of elevators, freight elevators, building yards and pedestrian streets.
- In case of deliveries to a home under construction, the SUPPLIER will not be responsible for any possible incidents, but for this you must prove by a photo the state of the area where you have left the items.
- Where to place the cartons and other waste materials during assembly and installation.
- Rules for the use of electricity, water connections, and access to the property.
- Schedules and conditions of use of elevators, freight elevators and building patios.
Verification of items
In the case of contracting a transport service, you must verify the quantity and condition of the packages received together with the SUPPLIER providing the service, who will be present while you count them at the time of delivery.
You will have to sign the conformity (or not) with the number of packages and their condition, after having examined the items. On the delivery note that we will give you, you will have to point out in writing any relevant aspect.
For the assembly/installation service, you must check that it is functional and in perfect condition. In the delivery note you can write down any relevant aspect.
Time to complain
Remember that you have 7 calendar days from the completion of the services to report any incidents related to the service provided.
You can contact us through any IKEA contact point.
Warranty services
The warranty for assembly/installation is:- 2 years from completion.
- Items that have been improperly stored or stored incorrectly, received misuse or improper use, altered or modified, or cleaned with improper cleaning products or methods.
- Normal wear, cuts, scratches or damage caused by impact or accident.
- If the item has been placed outdoors or in a damp environment. Provided they are not for outdoor use.
- Consequential or incidental damage.
- Items that have been used for public/commercial use, except where the product specifies that it is suitable for public/commercial use.
- Pest damage, damage caused by isoptera (dry or wet wood termites, subterranean termites or termites), xylophages (woodworm), ants, mice, insects of the Anobidae Family, Lyctidae Family, Cerambiidae Family, wasps, beetles, beetles, cosmids, or plant or insect pests that damage the integrity of the furniture.
Services available for you
Financing
It consists of the possibility of financing the purchase of articles or services.For more information, please contact our partners.
Planification
It consists of a planning and consulting service provided by IKEA's specialist partners and tailored to your needs.
We recommend that you provide us with a previous measurement of the space with the guidelines indicated by IKEA's expert staff.
In case of contracting the installation with IKEA it will always be necessary to make the measurement by our recommended partner, this service will have an additional cost.
- You must request an appointment through the points of contact with you.
- Once the service has been provided, you must proceed to sign the design.
- It will be necessary that you verify your design and documentation provided.
- Check the availability and prices of this service on the web.
Kitchen planification
This is a kitchen planning and consulting service provided by IKEA's specialist partners, tailored to your needs.
Planification of home areas
Consists of a home planning and advice service (at least two areas of the home) carried out by IKEA's specialist partners according to your needs.
Closet planification
Consists of closet planning and advice from IKEA's specialist partners tailored to your needs.
Measuring
It consists of a visit of the recommended collaborator to measure the space and the conditions of the area where the installation will take place.
If you plan to make several measurements, these must be billed separately, including all the complete data of the address in order to perform the service.
- Taking all measurements of the room, including: water and electrical outlets, smoke outlets, building conditions, type of walls/ceilings and any relevant elements.
- Photos of the area where the custom kitchen, cabinet or countertop is to be installed.
Kitchen measuring
Consists of a visit by the recommended collaborator to measure the space and conditions of the area where the installation of a kitchen will take place.Kitchen verification
It consists of a second visit after the initial measurement, where the recommended collaborator checks the modifications made to the space and the conditions of the area where the installation of a kitchen will take place.
Measuring kitchen countertops to measure
It consists of a visit of the recommended collaborator, to measure the space and the conditions of the area where the custom-made countertop will be installed.
This service is associated with the purchase of a custom-made kitchen countertop and requires that the base units and panels are installed.
On the day of the measurement the collaborator will take the measurements of the furniture and the cuts in order to elaborate the stone and will agree with you the details, including where the cuts will be placed.
Measuring modular cabinets
It consists of a visit of the recommended collaborator to measure the space and conditions of the area where the installation of a cabinet will take place.
Click and Collect
It consists of a free service for you to pick up your purchases made through our website or tele-orders at the point of contact chosen by you.
When your items are available, we will send you a notification, but remember that, if you do not pick them up within 3 working days after this notice, we will cancel your purchase and refund you the amount of the items, in the same way you made the payment.
Home delivery
It consists of carrying the new items that the customer has purchased at our points of contact, to the destination we have agreed upon.
Parcel delivery
Consists of delivering new small or medium-sized items that you have purchased through our website, IKEA Inspire app or by telephone with our Tele-ordering team.
To be considered as a parcel service, the order must meet the following criteria:- Maximum weight per item: 20 kg.
Please check the delivery times on our website.
If we are unable to deliver the products, we will cancel and manage the return, deducting the costs of transport.
Delivery to pick up points (PUOP´S)
It consists of taking the items that the customer has purchased in one of our contact points to the delivery points where they will be available for pick up.
We will notify you via sms and email when the item is available to be picked up, from that moment you will have 3 days to pick it up, after this period we will cancel your purchase and we will refund the amount of the items, in the same way the payment was made.
Transport of disassembled items
It consists of taking the new items that you have purchased in one of our points of contact, to the destination that we have agreed.
Transport of kitchens
It consists of taking your new kitchen that you have purchased in one of our contact points, to the destination that we have agreed.
Removal
This consists of picking up the items you have purchased at one of our contact points and delivering them to IKEA for exchange or return.
Excluded from the pick-up service, even if purchased from IKEA, are food products, custom-made countertops, opportunity items, display items, pre-assembled items and customized products.
In addition, items must also comply with our return and exchange policy in order to be picked up. See conditions here for our return policy.
You must ensure that the dimensions allow for pickup through your access door or any area for service.
As a customer it is your responsibility to ensure that the items are free of pests of boring insects, being this the case we will not be able to perform the collection service.
Parcel pick-up
This consists of picking up new items you have purchased at one of our contact points through our parcel service and delivering them to IKEA for exchange or return.
Removal of disassembled items
This consists of picking up new items you have purchased from one of our contact points excluding parcel service and delivering them to IKEA for exchange or return.
Pick up local transport kitchen items
Consists of picking up new kitchen items you have purchased at one of our contact points and delivering them to IKEA for exchange or return.
*Not compatible with a parcel service.
Removal of old items
PlanningThis is a planning and consulting service provided by IKEA's specialist partners to suit your needs.
We recommend that you provide us with a previous measurement of the space with the guidelines indicated by IKEA's expert staff.
In case of contracting the installation with IKEA it will always be necessary to make the measurement by our recommended partner, this service will have an additional cost.
- You must request an appointment through the points of contact with you.
- Once the service has been provided, you must proceed to sign the design.
- It will be necessary that you verify your design and documentation provided.
- Check the availability and prices of this service on the web.
Sofa take-back
Consists of the removal of your used sofa, at the time of delivery of your new sofa purchased at IKEA.
Mattress pick-up
Consists in taking back your used mattress/mattress at the time of delivery of your new mattress/mattress purchased at IKEA.
Removal of electrical appliances
Consists of the removal of your old appliance, at the time of delivery of your new appliance purchased at IKEA.
Removal of old kitchen
Consists of the removal of your used kitchen. The kitchen will need to be disassembled at the time of delivery for removal.
Assembly
Consists of the assembly of new items purchased at one of our points of contact, including those items that are installed with poles and suspension rails anchored to the wall or ceiling and following the instructions included in the packaging.
For those assemblies that the customer has initiated and subsequently contracted the assembly service, IKEA is not responsible for any possible incidences detected in the products during assembly.
- Connections and fixing material.
- Installation of posts and suspension rails. Wall/ceiling anchors with or without rails.
- The assembly of mini kitchens (ÄSPINGE and SUNNERSTA kitchen). It consists of furniture assembly service together with key installation service.
- Cleaning, welding, painting, plumbing, electrical, masonry and decoration works.
- The installation of protective plastics for the interior of the drawers (mat).
- Installation of trim plugs.
Furniture assembly
Consists of the assembly of the new items you have purchased in one of our points of contact, including those items that are installed with posts and suspension rails anchored to the wall or ceiling and following the instructions included in the packaging.This service includes:
- Connections and fixing material.
- Installation of posts, suspension rails and anchors.
- ÄSPINGE and SUNNERSTA kitchen. It consists of furniture assembly service together with the key installation service.
Modular assembly of SKYTTA cabinets
It consists of the assembly of SKYTTA floor to ceiling sliding doors that you have purchased in one of our contact points and following the instructions included in the packaging, without any type of adaptation or modification of the furniture, except those indicated in the project.The assembly will ALWAYS be conditioned to the previous contracting of the measurement service with our authorized service provider. This service will consist of taking measurements of the space where it will be installed. Based on this measurement we will make a design of the SKYTTA solution.
We cannot install on sloping or uneven ceilings, the installation will be made on a flat surface parallel to the floor and, in addition, it will not be possible to install the floor track on radiant floors, carpets and/or rugs.
When the ceiling is not made of gypsum board and the side walls are made of gypsum board, in this case the SKYTTA solution including the stop bar will be installed.
Keep in mind that the SKYTTA solution will not be mounted in children's rooms, bathrooms, outdoor spaces and wet areas or with water intakes nearby and/or faucets in general, at a distance of less than 20 cm, so we will not mount in these areas.
In those assemblies in which the goods have been started and/or manipulated before the assembler starts the service, we will not be responsible for any damage detected in the items.
If it is necessary to make cuts in baseboards / skirting boards, they will be made in those that are made of wood, plastic and / or similar.
For the hiring of SKYTTA it is necessary that the area where the service is going to be performed, is delimited by ceiling, floor and two walls.
This service includes:
- Assembly of structures, doors, panels, hardware, handles, stop bars, rails, height reducer and its cuts, according to the instructions of the product and the final design made at IKEA. PAX, PLATSA and SKYTTA lighting, accessories and complements.
- Fixing and sealing material included.
- Modifications made in the home over the final design.
- Electrical work, masonry, decoration, gas connections, plumbing, painting or cleaning.
- Cutting of glass and mirror panels.
- If there is a small space above the doors, less than 5 cm, it can be compensated by using distance pieces that are not part of our assortment, not being possible to assemble them. We will also not install the SKYTTA solution if the distance pieces are placed on a ceiling that is considered unsuitable for installation.
Modular cabinet assembly
Consists of the modular assembly of cabinets, which you have purchased in one of our points of contact, including those items that are installed with posts and suspension rails anchored to the wall or ceiling and following the instructions included in the packaging.This service includes:
- Assembly of PAX, PLATSA and SKYTTA structures, doors, hardware, handles, lighting, accessories and complements.
- Fixing and anchoring material.
How will the linear meters be counted?
They will be counted with the sum of all the widths of the structures that make up the modular cabinet.Installation of accessories
It consists of the installation and assembly of the various accessories, lighting (electrical connection to the electrical outlet) or any other type of decorative complement that you have purchased in one of our contact points and that is installed on a wall / ceiling, as appropriate, following the instructions included in the packaging.Example: mirrors, lamps, curtain rails, LYSEKIL panels (including horizontal and vertical cuts).
This service includes:
- Connections and fixing material.
- Wall/ceiling anchors.
- Connection (electrical connection to the electrical outlet) as long as there are wires on the surface of the lamp location. Remember that we do not perform electrical work.
- It includes the assembly of lamps.
- Modifications to fixtures.
- Hanging shades.
Installation of integrated lighting
Consists of the installation and assembly of integrated furniture lighting (electrical connection to the electrical outlet), which you have purchased in one of our contact points and following the instructions included in the packaging.This service includes:
- The installation and assembly of the integrated furniture lighting.
- Disassembly/disassembly and assembly/disassembly of furniture.
Furniture disassembly
It consists of the dismantling and/or uninstallation of IKEA items, provided that you have purchased equivalent items in any of our IKEA contact points and you have contracted the assembly and/or installation of these, always in the same place where we will perform this service.
Remember that we cannot guarantee the condition of the items once they have been disassembled or uninstalled or the possible incidents that may arise in the disassembly / uninstallation.
Please note that we do not dismantle / uninstall gypsum board walls.
Basic installation of bathroom furniture
It consists of the installation of bathroom furniture, which you have purchased in one of our contact points, including the wall fixings and following the instructions included in the packaging.
This service includes:- Assembly of bathroom cabinets, sinks (maximum 2 per room), installation of countertops including their cutouts, connection of the IKEA siphon to the wall and faucet connection to the water outlets. As well as complements, lighting, and mirrors.
- Anchoring, connections, fastening material, and sealing.
Please note that extra sinks from 2 or more will be charged separately with the corresponding service.
Bathroom deinstallation
It consists of the deinstallation and dismantling of bathroom furniture, as long as you have purchased equivalent products in our IKEA contact points and you have contracted the installation of bathrooms always in the same place where we will perform the installation service.
This service includes:- Uninstallation and dismantling of bathroom cabinets, sinks, disconnection of the siphon to the wall, of faucets to water outlets, provided that it can be done without plumbing, masonry, electrical work.
- De-installation of toilets will be billed per stay.
- Uninstallation of custom-made countertops or similar (marble, stone, porcelain tile...), those attached to the wall, masonry or masonry bathrooms, heaters and radiators.
Installation of kitchens
It consists of the installation of the new kitchen items you have purchased in one of our contact points, anchored to the wall or ceiling and following the instructions included in the packaging.
This service includes:- Installation of interior accessories, lighting, ceiling closures/fault covers, module modifications (bottle racks, tray racks, extractor fan...), installation of IKEA appliances.
- Upper and lower modules whose ml will be counted separately.
- Connections, fixing material, and sealing.
- Second visit for installation of all items in reserve (pre-sale charge).
- Cleaning, welding, painting, plumbing, electrical, masonry or decoration work.
- The installation of protective plastic for the inside of the drawers (mat).
- Installation of trim plugs.
- Mini kitchens (ÄSPINGE or SUNNERSTA kitchen) which will be billed as a furniture assembly service together with the key installation service.
- LYSEKIL panels or similar which will be considered as complete installation.
- NON IKEA appliances. Remember that if your appliances have not been purchased at IKEA and you wish to install them, there will be an additional cost.
- Gas installation connections or disconnections.
- Installations on cement-based elevations.
- Application of protective oil on solid wood countertops.
- Modifications made at the customer's home on the final design.
The installation will ALWAYS be conditioned to the previous contracting of the measurement service with our authorized service provider. This service will consist of taking measurements of the space where it will be installed.
Based on this measurement, the design of your kitchen will be made and adapted.
If you are going to make changes or the space is under construction, it will be necessary to hire the measurement and verification service, this means a second visit to verify the area once the changes and works have been completed by you.
1.Installation of high module kitchens:
This service includes:
- Assembly and installation of the high modules, closing to ceiling, hinges, doors, fronts, drawers, moldings, side panels, handles, all interior accessories (shelves, baskets, etc.), and kitchen lighting as long as you have the connection points ready.
- Adaptation of height, width or depth of modules and/or cuts/perforations due to cables, pipes, columns, etc. ...., indicated in the design.
- Installation of pre-cut decorative panels (as part of the upper linear meters of the kitchen) with vertical and horizontal cuts.
- Installation of IKEA appliances, with their connection to the electrical installation (socket, preferably prepared with ceramic strip) and to the water supply (supply and drainage), provided that they are properly enabled.
- Commissioning of the integrated or free-standing IKEA appliance.
- Closing to ceiling.
This service includes:
- Assembly and installation of base units furniture, hinges, doors, fronts, drawers, plinths, side panels, handles, all interior accessories (shelves, baskets, etc.) and kitchen lighting provided that the customer has the connection points ready.
- Adaptation of height, width or depth of modules, or cuts / perforations due to cables, pipes, columns, etc. indicated in the design.
- Installation of decorative panels - pre-cut (as part of the lower linear meters of the kitchen) with vertical and horizontal cuts.
- Placement of refrigerator/oven grilles under tower baseboards.
- Installation of pre-cut countertops, including cut-outs for hob, sink, faucet, as well as trim and wall panel. All necessary accessories such as FIXA diffuser barrier, FIXA support hardware (including those required for stone countertops).
- The installation of overhanging worktops, (those that end with a leg without continuity of furniture at the end of the worktop and the section of worktops without cabinets at the bottom), as well as the anchoring of supports, legs to the floor, support panel, wall coping (coping).
- Islands must be anchored to the floor to prevent overturning, taking into account that, if it is an island with double modules, the meters must be computed on both sides.
- Installation of IKEA sinks, faucets and siphons, with a maximum separation from the axis of 30 cm.
- Installation of IKEA appliances, with their connection to the electrical installation (socket, preferably prepared with ceramic strip) and to the water supply (supply and drainage), provided that they are properly enabled.
- Includes commissioning of the integrated IKEA appliance or free installation. Connecting cable up to 1.5 meters.
How will the linear meters be counted?
Linear meters of upper modules and linear meters of lower modules will be counted separately.If there is a room/room adjacent to the kitchen (whether or not separated by a door), it will be considered part of the kitchen and will be included in the same installation service.
Complete kitchen installation
It consists of the installation of a kitchen, following the instructions included in the packaging, you have purchased in one of our contact points.Kitchen installation KNOXHULT and ENHET
It consists of the installation of a KNOXHULT or ENHET kitchen, following the instructions included in the package, that the customer has purchased at one of our contact points.Installation of modules and/or their components
It consists of the installation of modules and components (legs, hinges, doors, fronts, drawers, plinths, moldings, side panels, handles and all kitchen interior accessories) that you have purchased in one of our contact points and that have not been included in the installation of a complete kitchen. It will be carried out following the instructions included in the packaging and it will be necessary to add a visit of a kitchen installer to your contract.In the event that the modules were outside the room intended for kitchen and / or if there were no cuts or water or electricity connection, it will be considered installation of modules and / or its components.
Installation of IKEA appliances
It consists of the installation of integrated appliances or not, that you have purchased in one of our points of contact, following the instructions included in the packaging.You can contract this service when it is not linked to a kitchen installation, and it will be necessary to add a kitchen installer's visit to your contract.
This service includes:
- Connection to the electrical installation (plug socket, prepared with power strip preferably ceramic) and to the water intake (supply and drainage), provided they are properly enabled.
- Connecting cable up to 1.5 meters.
- Commissioning of the IKEA appliance.
- Gas installation connections or disconnections (hobs, ovens).
- In the case of combined gas and electric appliances, only the electrical part will be mounted.
- Handling of NO IKEA doors for paneling. Handling of NON IKEA worktops.
Installation of NON IKEA appliances
It consists of the pre-installation of NO IKEA appliances without integration.This service can only be contracted if you already have a service linked to a kitchen installation, for which it will be necessary that you provide us with the instruction manual for assembly, otherwise it will not be possible to do it.
You must take into account that it will be necessary that you have provided the measurements of the appliance at the time of billing, and this must be at home the same day of the installation of kitchens, otherwise it will not be possible to perform it.
This service includes:
- Boxing (hole in one piece and assembled with another), as long as the space is enabled for it.
- Electrical or gas connections or disconnections for any NON IKEA appliances.
- Connecting board wiring.
- Handling of NON IKEA doors for paneling.
Installation of pre-cut countertops
Consists of the installation of pre-cut countertops, which you have purchased at one of our contact points, following the instructions included in the packaging.You can contract this service when it is linked to an IKEA kitchen purchase.
This service includes:
- Hob cut-outs, sink, faucet, as well as the wall trim(s). All necessary complements such as FIXA diffuser barrier, FIXA support hardware.
- Cleaning, welding, painting, plumbing, electrical, masonry and decoration works.
Sink installation
It consists of the installation of the sink with its corresponding hole, as long as it is a pre-cut IKEA countertop that you have purchased in one of our points of contact and following the instructions included in the packaging.You can contract this service when it is not linked to a kitchen installation, and it will be necessary to add a kitchen installer visit to your contract.
As a customer, you must have all the necessary elements to be able to make the connection: enabled water intakes, siphon.
This service includes:
- Anchors and fixing material.
- Cleaning, welding, painting, plumbing, electrical, masonry and decoration works.
Faucet installation
It consists of the installation of the faucet with its corresponding hole, as long as it is a pre-cut IKEA countertop that you have purchased in one of our points of contact, and following the instructions included in the packaging.To contract this service it must not be linked to a kitchen installation, and it will be necessary to add a kitchen installer visit to your contract.
As a customer, you must have all the necessary elements to be able to make the connection: enabled water intakes, siphon...
This service includes:
- Anchors and fixing material.
- Cleaning, welding, painting, plumbing, electrical, masonry and decoration works.
NON IKEA sink installation
It consists of the installation of a NON IKEA sink with its corresponding hole, as long as it is a pre-cut IKEA countertop that you have purchased in one of our points of contact with you, and following the instructions marked on the articles.To contract this service it must be linked to a kitchen installation and it will be necessary that you provide us with the instruction manual for its assembly, otherwise it will not be possible to carry it out.
You must take into account that it will be necessary to provide the measurements of the sink at the time of billing, and this must be at home the same day of the kitchen installation, otherwise it will not be possible to do it.
As a customer, you must have all the necessary elements to be able to make the connection: enabled water intakes, siphon...
This service includes:
- Anchors and fixing material.
- Cleaning, welding, painting, plumbing, electrical, masonry and decoration works.
NO IKEA faucet installation
It consists of the installation of NO IKEA faucet with its corresponding hole, as long as it is a pre-cut IKEA countertop that you have purchased in one of our points of contact with you, and following the instructions marked on the articles.To contract this service must be linked to a kitchen installation and it will be necessary that you provide us with the instruction manual for assembly, otherwise it will not be possible to perform it.
You must take into account that it will be necessary that you have provided the measures of the faucet at the time of billing, and this must be at home the same day of the installation of kitchens, otherwise it will not be possible to perform it.
As a customer, you must have all the necessary elements to be able to make the connection: enabled water intakes, siphon...
This service includes:
- Anchors and fixing material.
- Cleaning, welding, painting, plumbing, electrical, masonry and decoration works.
Cover missing/closing to ceiling
It consists of the installation of a panel between the high kitchen units and the ceiling that you have purchased in one of our contact points, and following the instructions marked on the articles.The closures to the ceiling/ceiling must not exceed 20 cm and must not be less than 5 cm.
To contract this service must not be linked to a kitchen installation and a minimum of 2 linear meters will be invoiced.
We are sorry, but in case of irregular ceilings we will not be able to perform the service.
Modification of the installation schedule
Remember that if you cancel or postpone the complete kitchen installation service without prior notice with less than 4 working days you will have to pay a cancellation or modification fee.You should know that we can not delay more than 30 days from the date initially agreed, and we can make a maximum of two date changes per service as long as they do not exceed the maximum period, after that period, we will cancel the order, we will refund the amount you have paid the customer for the service, and will not be refunded the service modification / cancellation agenda assembly and installation.
Uninstallation of kitchens
It consists of the uninstallation of a modular kitchen, as long as you have contracted the installation of a kitchen, always in the same place where we will perform the installation service.We will try to guarantee the condition of the items once they have been disassembled or uninstalled, we will not be responsible for possible incidents arising in the disassembly / uninstallation.
This service does not include:
- Disassembly of custom-made countertop or similar (marble, stone, porcelain...), masonry or masonry kitchens, concrete elevation (cake), heaters and gas hob.
Visit of kitchen installer
It consists of the displacement of the kitchen installer for services not associated with a kitchen installation.
Sewing
Consists of altering the length and/or joining curtains that have been purchased at our IKEA contact points.
*Please check on the website for the availability of this service.
Items associated with the sewing service must be in their original packaging, in good condition and untouched. Please note that we will not perform the service on items that have not been purchased at IKEA contact points.
If you want this service you must provide the correct measurements and observations necessary for the preparation of the service. IKEA will not be responsible for any possible incidents that may arise due to an error in the data provided.
To contract this service you must go to the checkout line with the item and the desired measurements and our collaborators will charge you for the item and the service at the same time. If you made the purchase of the article on a day other than the day of the service contracting, you must go with your article, the desired measurements and the customer service invoice, where one of our cashier collaborators to make the service contracting.
The service will be available for pick up in approximately 7 working days.
Once the sewing service is completed, we will contact you to come to IKEA for collection, you must check that the curtain is in perfect condition. At the time of receipt you can point out in writing any relevant issues.
Sewing alteration of the curtain size sewing thread
This consists of altering the length (increase in turnings) of curtains that have been purchased at our IKEA contact points, with sewing thread.
Sewing alteration of curtain size with tape
Consists of altering the length (rise of turnings) of curtains that have been purchased at our IKEA contact points, with tape.
The service does not include:- The tape.
Sewing curtains together
Consists in joining curtains that have been purchased at our IKEA contact points, with sewing thread.
Småland
This is the free supervised service, where children can play, have fun and do activities while staying at Småland, while their guardians enjoy the facilities and do their shopping.
Remember that to enjoy Småland it is necessary:- The user's age must be between 3 and 10 years old.
- To register and/or sign up at the entrance register.
- In the event that the room capacity is full and you wish to access the area, sign up on the waiting list.
- As a guardian, you must provide an official identification document for the registration at the entrance and exit of the child. Remember that the same person who has provided the data for the access of the child must be the one who will pick him/her up.
- Access free of objects, food, drinks and/or medicines.
- Use socks to access the area.
- Use the identification device (bracelet, vest...) that we assign.
- Comply with the stipulated time of stay of the child in the room.
- For safety reasons, as a guardian, you must remain in IKEA while the child stays in Småland.