The extent of the guarantee of each product is described under each product.
The duration of the guarantee depends on the conditions stipulated for each product and it is valid from the date of purchase. The products that are not covered by these guarantees will be subject to a standard guarantee of 90 days, with the general conditions established in the guarantee policy.
IKEA will examine the product to decide if it is covered by the guarantee. If so, IKEA will decide whether to repair the defective product or replace it with an identical product or one with similar characteristics. In these cases, IKEA will be responsible for the expenses of repair, additional parts, labour and commutes, if the product is repairable without incurring extraordinary costs. This does not have validity if the repair has not been authorised by IKEA. Any defective piece removed during the repair will become property of IKEA. In the event that the item is no longer sold by IKEA or it has been discontinued, IKEA will provide a suitable replacement. IKEA will determine which is a suitable substitute product.
The guarantees are valid from the date of purchase at IKEA. The original purchase receipt is required as proof of purchase.
The guarantees do not apply to products that have been stored or assembled in an incorrect way, used improperly, mistreated, altered or cleaned with incorrect methods or products. The guarantees do not cover natural deterioration, cuts, scratches or damage caused by blows or accidents. The guarantee does not apply if the products have been placed outdoors or in a humid environment or if the products have been used for non-domestic functions (unless specified otherwise).
It does not cover plague damage: Damages caused by isoptera (termites), xylophagous (woodworm) or any other insect that damages the integrity of the furniture. The guarantees do not cover unintentional damage, accidental damage, lost profit, caused to the property or the physical integrity of the consumer.
In order to adhere to these guarantees, you must follow the maintenance, care and cleaning instructions specific to each product.
You'll find all maintenance instructions at your IKEA store and on www.IKEA.com.do
This guarantee provides specific legal rights, and it is complementary to statutory legal rights.
Guarantees valid as of April 1st 2022. For information on the previous guarantees, contact our customer service department.
These guarantees provide you with certain legal rights. These guarantees do not affect in any way the legal rights that correspond to you by law.
How to communicate with us if you require our services: Contact your IKEA store at 8095674532 or visit us at:
IKEA Santo Domingo in Av. John F. Kennedy, Esq. Bienvenido García Gautier, El Pino, Santo Domingo, D.N, República Dominicana.,
IKEA Bávaro in San Juan Shopping Center, Carretera Barceló km. 9, Bávaro, La Altagracia, República Dominicana.,
IKEA La Romana in Centro Multiplaza La Romana, Av. Padre Abreu esquina Av. Circunvalación, La Romana, República Dominicana
IKEA Santiago Plaza Galería 27. Avenida 27 de Febrero corner C/Onésimo Jiménez, Los Jardines.
How to contact us if you need help:
Get in contact with your IKEA store - You will find the addresses and telephone number on www.IKEA.com.do
Daily life at home demands a lot from sofas and armchairs. Our armchairs have been rigorously tested to comply with the quality and durability standards, as well as to comply with the most demanding requirements for domestic use. For this reason, we can offer a 10 and 25 years guarantee that covers defects in materials and manufacture covering the structures and cushions of our sofas.
The sofas guarantee has a validity of ten (10) and twenty-five (25) years of guarantee from the date of purchase. The original receipt is required as proof of purchase.
This guarantee is only applicable to a domestic use and covers defects in materials and manufacturing on: structures and seat and back cushions.
At IKEA we try all our sofas and armchairs to be sure that they are durable. And we are specially demanding with those that have many years of guarantee. For example, we place a weight of 100 kg on the seat 50.000 times, and weights of 30 kg on the back of it the same number of times. And we do all of this to ensure that the structures will keep their stability and the cushions their elasticity and comfort. The guarantees we offer are proof that our sofas and armchairs can withstand being used frequently and during a long period of time, and are an assurance for you as a customer.
Cushions must be cared for so they keep their comfort. They must be fluffed in a regular basis, at least once a month. They also must be alternated, in a way that the cushions that are used the most interchange their place with those that are used less frequently.
Tighten the screws of the legs after two weeks of use, and make sure that they remain tight by checking twice a year.
More information in the maintenance instructions that are provided with the product.
Daily life at home and at work demands a lot from our seats. These chairs have been rigorously tested to comply with our strict quality and security requirements, as well as professional ofce use standards (EN 1022, EN 1335, ANSI/BIFMA X5.1 for ofce chairs EN16139, ANSI/BIFMA X5.1 for conference chairs). For this reason, we can ofer you from 3 to 10 years of guarantee that covers defects in materials and manufacture of the mobile parts of the swivel chairs.
The guarantee of these swivel chairs is valid from three (3) to ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.
This guarantee applies for professional use in offices and it covers faults in materials or manufacturing of the following components of the swivel chairs:
The mobile parts are components with movement or adjustment functions. The guarantee covers the functions for the components of the wheels, gas cylinder, mechanism, armrest and the back readjustment mechanism.
3 years of guarantee in the following products:
10 years of guarantee in the following products:
Daily life at home demands a lot from ofce furniture. The BEKANT, IDÅSEN, THYGE, SKARSTA, TROTTEN, FREDDE, UTTESPELARE and UPPSPEL series, the GALANT and TROTTEN storage system, the HÄLLAN wardrobes, the UPPSPEL chest of drawers and glass door cabinet have been rigorously tested to meet standards for professional ofce use (EN527, EN1730 and ANSI/BIFMA X:5.5 for desks, EN1730 and EN15372 for storage, EN1730 and EN15372 for conference chairs, EN14072, EN14073, EN14074, EN14749, ANSI/BIFMA x5.9 and ISO-7170 for storage) and comply with rigorous quality requirements and durability. For this reason, we can ofer a 10 year guarantee that covers defects in the materials, manufacture or in its functioning of all parts of the BEKANT, DÅSEN, THYGE, SKARSTA, TROTTEN, FREDDE, UTTESPELARE and UPPSPEL, the GALANT and TROTTEN storage system, the HÄLLAN wardrobes, the UPPSPEL chest of drawers and glass door cabinet.
3 year guarantee on the following products:
The FREDDE, UTTESPELARE and UPPSPEL gaming desks.
The UPPSPEL chest of drawers and glass door cabinet.
10 year guarantee on the following products:
The guarantee for the BEKANT, IDÅSEN, THYGES, SKARSTA and TROTTEN series, the GALANT and TROTTEN storage system and the HÄLLAN wardrobes is valid from three (3) to ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.
The guarantee covers the defects in the materials, manufacturing and functioning in all the components of the BEKANT, IDÅSEN, THYGES, SKARSTA, TROTTEN, FREDDE, UTTESPELARE and UPPSPEL series, the GALANT and TROTTEN storage system, the HÄLLAN wardrobes, the UPPSPEL chest of drawers and glass door cabinet, from the day of purchase at IKEA.
The following products are not covered by the guarantee:
Tighten the screws after two weeks of using the product, and make sure they are well tightened by revising them twice a week.
For all surfaces: Clean it with a damp cloth with a mild cleanser. Then clean with a dry cloth.
Daily life at home demands a lot from mattresses. IKEA mattresses have undergone rigorous tests to guarantee that they comply with our strict requisites regarding quality and durability, as well as comply with the most demanding regulations for domestic use. This means that we can offer you a 10 year guarantee that covers mattresses from defects in materials and manufacture.
The guarantee for mattresses is valid for ten (10) years from the date of purchase. The original purchase invoice is required as proof of purchase.
This guarantee covers defects in workmanship, materials and components of all our mattresses as of the date of purchase at IKEA. This guarantee applies to domestic use only.
This guarantee is not applicable to mattress toppers and children’s mattresses, in these cases, a standard 90-day guarantee applies from the date of purchase.
This guarantee does not apply to mattress toppers, sofa mattresses and children’s mattresses, in these cases, a standard guarantee of 90 days from the date of delivery applies.
This guarantee is not applicable to products that have been stores or kept incorrectly, that have been misused or mishandled, altered or modified, or cleaned with inappropriate products or cleaning methods. This guarantee does not cover wear and tear, cuts, scratches or damage caused by impact or accidents. This guarantee does not apply if the product has been placed outdoors or in a humid environment. This guarantee does not cover consequential or incidental damages. This guarantee does not apply if the products have been used for public use, except in those cases when the product specifies that it is suitable for public use.
Pest damage is not covered: Damage caused by isopters (termites), xylophagous (woodworm) or any other insect that damages the integrity of the furniture, guarantees do not cover unintentional or accidental damage, loss of profit, to property or to the physical integrity of the consumer. The guarantee is for domestic use only and the invoice must include the name of a natural person, excluding office/business furniture.
At the beginning your new mattress can seem a bit hard. Let a month go for your body to get used to the mattress and for the mattress to get used to your body.
Rolled up mattresses recover their shape after 3-4 days of use. All new materials have their own particular smell, that disappears gradually. Airing and vacuuming of the mattress will help to get rid of the smell.
For a better comfort, you need the right pillow. Make sure you have a pillow that adapts to you and your new mattress.
Complement the mattress with a mattress protector or a mattress topper. It will make it more hygienic as it is easier to remove and clean. Some mattresses and mattress pads have a washable cover, read the label that you can find inside the cover for more information. Make sure that the zip is closed when washing the cover. Vacuuming the mattress helps to get rid of dust and mites. Use upholstery soap to get rid of stains.
If your mattress can be turned around, turn it every three months more or less. This way you guarantee a more homogeneous wear and helps to prolong comfort.
Do not bend the mattress. You could damage the springs and the inside materials.
Even the best mattresses lose comfort over time and all mattresses accumulate dust and mites over the years.
This guarantee offers you specific legal rights, additional to the statutory legal rights.
It is important for us that you sleep well on your new mattress. If you discover that it doesn't completely satisfy you, after waiting one month for the body to get used to the mattress, bring us the new mattress and try a new one.
You have 89 nights to sleep on it!
*Except mattress toppers and children’s mattresses.
In order to change the mattress, it must not show any signs of stains or dirt. No money refund will be made on used or opened mattresses.
Daily life at home demands a lot from wardrobes. PAX wardrobes and KOMPLEMENT interior accessories have been rigorously tested to comply with our strict quality, resistance and durability requirements, as well as high demands for domestic use. For this reason, we can offer you 10 years of guarantee for the PAX wardrobes and KOMPLEMENT interior accessories marked with the logo under these lines, that covers defects in materials and manufacture.
The guarantee for the PAX wardrobes and KOMPLEMENT interior accessories is valid during ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.
This guarantee only applies to domestic use for the storage of clothes and shoes, and covers the defects in the material and manufacturing of the following components of the PAX wardrobes and KOMPLEMENT interior accessories:
This guarantee does not cover: the KOMPLEMENT pull-out tray for jewelry, KOMPLEMENT accessory with 4 compartments, KOMPLEMENT accessory with compartments, KOMPLEMENT drawer mat and KOMPLEMENT box.
Assemble the wardrobe following the assembly instructions and secure the structure by fixing it to the wall. Remember that different types of wall need different types of restraints. If you're not sure, contact a specialist.
Clean it with a damp cloth with a mild cleanser. Then clean with a dry cloth.
Daily life at home requires a lot from bathroom furniture, for this reason our bathrooms have passed rigorous tests to comply with our strict quality, resistance and durability requirements. They are tested to comply with the most rigorous requirements of domestic use. We offer you a 10 year guarantee that covers defects in materials and manufacture on the GODMORGON bathroom series, all bathroom sinks and faucets.
The guarantee for the GODMORGON products is valid during ten (10) years and is effective from the moment of purchase. The original purchase receipt is required as proof of purchase.
This guarantee applies to domestic use only and covers defects in material and workmanship in the following furniture:
This guarantee does not apply to TOLKEN countertops and GODMORGON organizers.
GODMORGON bathroom furniture must be secured to the wall. Make sure that the walls of your bathroom support the weight of the furniture, as an incorrect installation can cause injury or damage. If you're not sure about the installation, contact a professional. As wall materials can be different, anchoring screws are not included. If you want information about the most suitable screwing system, contact a specialist retailer. Follow the assembly, installation and care instructions carefully.
The guarantee for IKEA bathroom washbasins and taps is valid during ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.
This guarantee is valid for all bathroom sinks, including water taps and faucets from IKEA, except the SALJEN faucet. The guarantee only applies to domestic use and covers all defects of materials and manufacture of all wash-basins and faucets. Our products have been tested to comply with international standards and only the best materials are used to ensure our 10 year guarantee compromise.
This guarantee does not apply to worn out for normal use, cuts or scratches, or damage caused by incidents, accidents or water waste. Products that have been stored, assembled or installed incorrectly, used improperly or incorrectly, altered, or cleaned with wrong cleaning methods, or wrong cleaning products.
Bathroom sinks must be secured to the wall. Make sure that the walls of your bathroom support the weight of the furniture, as an incorrect installation can cause injury or damage. If you're not sure about the installation, contact a professional. As wall materials can be different, anchoring screws are not included. If you want information about the most suitable screwing system, contact a specialist retailer. Follow the assembly, installation and care instructions carefully.
Some countries have introduced legal requirements for the approval and certification of bathroom washbasins and faucets. Our faucets and washbasins have been approved and certified to comply with the requirements of each market. The certification reference is found in the assembly instructions that you'll find in the packaging.
The guarantee for IKEA shower faucets is valid during ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.
This guarantee is valid for all thermostatic shower faucets at IKEA. Our products are tested under the most important international standards and we use the best components to ensure our promise of 10 years of guarantee.
BROGRUND, VOXNAN y VALLAMOSSE thermostatic mixers and thermostatic shower faucets.
The guarantee of three (3) years is valid for the following products and is effective from the date of purchase. The original purchase receipt is required as proof of purchase.
BROGRUND and VOXNAN
VALLAMOSSE
Follow the assembly, installation and care instructions carefully. If you have any questions, contact a professional.
Some countries have introduced legal requirements for the approval and certification of shower faucets. Our assortment has been approved and certified under the most strict requirements of each market.
Daily life at home requires a lot from the kitchen, for this reason we try ours thoroughly to guarantee that they can take a lot of weight, high temperatures and daily use. We offer you a 2 to 25 year guarantee that covers defects in materials and manufacture on the SEKTION kitchen system.
All kitchen faucets have a 2 to 10 yeas guarantee and all IKEA appliances have a 2 to 5 year guarantee. This guarantee is valid for domestic use.
The guarantee for the SEKTION kitchen system has a validity of two to twenty-five (25) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
This guarantee covers the following parts of the kitchen system SEKTION.
Damage from plagues: The damages caused by isomers (termites), xylophones (applegrub) or other insects that can damage the integrity of the furniture are not covered in the guarantee.
The customer must present to IKEA a proof of fumigation from 7 to 3 days before the installation of the kitchen.
In order to offer you functional products that meet your needs and expectations we renew our range every year. For this reason we cannot guarantee that all the products and prices are available during the whole validity year of the catalog. We offer 2 years of after-sales service for kitchen doors and drawer fronts. This means that you can complete your kitchen with doors, fronts, drawer fronts, plinths, ledges, moldings and infill panels, while stock lasts, up to two years after these products have been discontinued. You can be sure that we will always do everything we possibly can to keep you satisfied with your IKEA kitchen.
The guarantee of IKEA kitchen taps has a validity of two (2) to ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
This guarantee only applies to a domestic use and covers faults in the materials and manufacturing of all faucets. Our kitchen taps are tested under international standards and we only use very good quality components to ensure the 10 years guarantee.
2 years guarantee for the LAGAN faucet.
10 year guarantee for all IKEA faucets, except LAGAN.
This guarantee does not cover the logical deterioration over time, cuts or scratches, or damages caused by accidents or waste of water. The filter does not apply either, it must be cleaned regularly and replaced once it is worn out.
The guarantee is valid for two (2) to five (5) years from the date of purchase of the appliance. The original purchase receipt is required as proof of purchase. If any service work is carried out during the limited guarantee period, this will not extend the limited guarantee period for the appliance or the new components.
The guarantee covers the faults of the kitchen appliance that has been caused by faults in manufacturing or materials from the moment of the purchase. This guarantee it's applicable for domestic use. The exceptions are specified under what is not covered by the guarantee.
2 year guarantee for the LAGAN and TILLREDA series.
5 year guarantee valid for the rest of the IKEA kitchen appliances (except LAGAN and TILLREDA).
No exceptions.
Local guidelines and regularizations are applied to these conditions. The replacement is carried out by IKEA. If the service company repairs or replaces the appliance under the terms of the guarantee, this company will instal the new or repaired appliance. The repair will be carried out whenever possible. If the appliance is installed in any other furniture, the customer has to uninstall it before the service visit.
The service company will provide the service according to their operative or a service network.
The guarantees do not apply to products that have been stored or assembled in an incorrect way by an unauthorised services provider or directly by the customer or in cases when it has not been carried out by IKEA, used improperly, mistreated, altered or cleaned with incorrect methods or products. The guarantees do not cover natural deterioration, cuts, scratches or damage caused by blows or accidents. The guarantee does not apply if the products have been placed outdoors or in a humid environment or if the products have been used for non-domestic functions (unless specified otherwise).
It does not cover plague damage: Damages caused by isoptera (termites), xylophagous (woodworm) or any other insect that damages the integrity of the furniture. The guarantees do not cover unintentional damage, accidental damage, lost profit, caused to the property or the physical integrity of the consumer. The guarantee is for domestic use only and the invoice made out in the name of a natural person, excluding office/business furniture.
If you need any service, read the installation instructions and/or the "Problem solving" brochure before getting in contact with us. Have the item code at hand before calling us. You'll find those 8 digits on the purchase receipt, as well as on the appliance label. You'll find the addresses and telephone number on www.IKEA.com.do
Homes are getting smarter every day, and needs that we didn't know we had keep coming up. With our IKEA Smart Home products you can control the light, sound and even the air in your home. They have been designed taking their quality and function into account.
This is why we can guarantee that they will last for at least 5 years (in the case of blackout blinds) or 2 years (in the case of speakers and purifiers), which means that they will continue to work as the fist day as long as the maintenance instructions are followed and they are exposed to regular domestic use.
This guarantee is valid for FÖRNUFTIG and STARKVIND air purifiers. Our products are tested under the most relevant international standards and we use the best components to ensure the promise of a 2 year guarantee.
This guarantee covers the entire functionality of the purifier. This means that, within a regular domestic use and following the maintenance instructions, the purifier will work as the fist day, even after 2 years.
The gas and particle filter that is sold separately are not covered by this guarantee.
This guarantee is valid for the SYMFONISK and ENEBY speakers. Our products are tested under the most relevant international standards and we use the best components to ensure the promise of a 2 year guarantee.
This guarantee covers the entire functionality of the speakers. This means that, within a regular domestic use and following the maintenance instructions, the speaker will work as the fist day, even after 2 years.
No exceptions.
With our wireless blinds you can control the light from your bed, or from anywhere you want! Thanks to the remote control included or the IKEA Home smart app, you can control several blinds at the same time or individually. They have been designed taking their quality and functionality into account. This is why we can guarantee that they will last for at least 5 years, which means that they will continue to work as the fist day as long as the maintenance instructions are followed and they are exposed to regular domestic use.
The guarantee for the FYRTUR wireless system is of five (5) years from the date of purchase.
The original purchase receipt is required as proof of purchase.
This guarantee covers the complete functionality of the blind. This means that, within a regular domestic use and following the maintenance instructions, the blinds will work as the fist day, even after 5 years. In this case, a regular use is understood as raising and lowering the blinds once a day.
The guarantee covers all electronic parts except batteries.
The batteries included are not covered by this guarantee.
The guarantee of the FYRTUR motorized roller blinds is (5) years from the date of purchase. The original simplified receipt will be required as proof of purchase.
This guarantee covers the full functionality of the roller blind. This means that, in the face of normal domestic use and following maintenance instructions, the blinds will work the same as the first day, even after 5 years. In this case, a normal use is understood as moving the blinds down and up once a day. The guarantee covers all electronic parts except batteries.
Included batteries are not covered by this guarantee.
The scope of the guarantee for each kitchen assembly and installation service hired with IKEA.
Each guarantee lasts 2 years after the completion of the kitchen assembly or installation.
KEA will examine the kitchen assembly or installation service to decide if it is under guarantee. If so, IKEA will decide whether to repair the defective service or decline due to misuse. In such cases, IKEA will be responsible for the repair costs, additional parts, labor and travel expenses incurred by the IKEA staff if the product is repairable without IKEA incurring extraordinary expenses to access it. This does not apply to cases where the repair has not been authorized by IKEA. Any defective parts removed during the repair will become property of IKEA in the event the customer is not interested in the part. In the event that the item is no longer being sold by IKEA or the product has been discontinued, IKEA will provide a replacement of equal value or features. You can request specific documentation for discontinued items at Customer Service.
Guarantees are valid from the moment the kitchen installation or furniture assembly service is completed. The invoice, either printed or digital, must be shown as proof of purchase and identification of the holder. In the event of guarantee redemption (first time and consecutives), its term does not lead to renewal, and the remaining term will be honored retroactively to the date indicated in the purchase invoice.
In the case of resale or third party buyers, the guarantee period that comes with the good does not renew, the remaining period will be honored, retroactive to the date indicated on the purchase invoice of the first consumer or buyer.
Follow the care instructions carefully. Guarantees do not apply to products that have been improperly stored either by an unauthorized service provider or by the customer or in cases where storage has not been performed by IKEA, the product has been used improperly, abused, altered, or cleaned with unsuitable methods or products. Guarantees do not cover natural wear and tear, moisture, cuts, scrapes or scratches, or any damage caused by impact, shock or accident.
In order to benefit from these guarantees, you must follow the specific maintenance, use, care and cleaning instructions of each product.
You will find all maintenance instructions inside your product packaging, on our website or by request at customer service in your IKEA store.
These guarantees provide you with certain legal rights. These guarantees do not affect your statutory rights by law in any way.
“Guarantee Policies” Registered in Pro-consumer under No. 075/2021
Resolution D.E 1604-21 and 1553-21 Resolution Version 2021