The extent of the guarantee of each product is described under each product.
The duration of the guarantee depends on the conditions stipulated for each product and it's valid as of the date of purchase. The products that are not covered by these guarantees will be subject to a standard guarantee of 90 days, with the general conditions established in the guarantee policy.
IKEA will examine the product to decide if it is covered by the guarantee. If so, IKEA will decide whether to repair the defective product or replace it with an identical product or one with similar characteristics. In these cases, IKEA will be responsible for the expenses of repair, additional parts, labour and commute of IKEA personnel incurred by it, if the product is repairable without IKEA have to incur extraordinary costs to access it. This does not apply in cases where the repair has not been authorised by IKEA. Any defective piece removed during the repair will become property of IKEA in the event that the customer is not interested in it. In the event that the item is no longer sold by IKEA or it has been discontinued, IKEA will provide a replacement of equal value or characteristics. For discontinued items you can request the specific documentation at Customer Service.
By virtue of the provisions of articles 63 paragraph and 70 of the Law No.358-05 if it was proven that the product has been sold defective it will be the consumer's choice whether to replace it, reduce the price or get the money back.
The warranties are valid from the consumer (first consumer/purchaser) having the product in their hands as appropriate. It is necessary to show the invoice, in physical or digital format, as proof of purchase and identification of the holder. In the face of guarantee redemption (first time and consecutive) the deadline of the same does not produce renewal, will in any case be honored the remaining period, retroactive to the date indicated on the purchase invoice.
In case of resale or acquiring third parties, the term of the guarantee that accompanies the good does not produce renewal, will be honored in any case the remaining period, retroactive to the date indicated on the purchase invoice of the first consumer or purchaser.
By virtue of the provisions of articles 63 paragraph and 70 of the Law No.358-05 if it was proven that the product has been sold defective it will be the consumer's choice whether to replace it, reduce the price or get the money back.
Follow the assembly, installation and care instruction closely. The guarantees do not apply to products that have been stored or assembled in an incorrect way by an unauthorised services provider or directly by the customer or in cases when it has not been carried out by IKEA, used improperly, mistreated, altered or cleaned with incorrect methods or products. The guarantees do not cover natural deterioration, cuts, scratches or damage caused by blows or accidents. The guarantee does not apply if the products have been placed outdoors or in a humid environment or if the products have been used for non-domestic functions (unless specified otherwise). It does not cover plague damage: Damages caused by isoptera (termites), xylophagous (woodworm) or any other insect that damages the integrity of the furniture. The guarantees do not cover unintentional damage, accidental damage, lost profit, caused to the property or the physical integrity of the consumer. The guarantee is for domestic use only and the invoice made out in the name of a natural person, excluding office/business furniture. The products subject to guarantee will have a maximum of 4 redemptions thereof. Once the established redemptions have been exceeded, IKEA will offer a non-refundable credit note for the original value paid, deducting the ITBIS. In virtue of the provisions of Articles 63 paragraph and 70 of Law No.358-05 if it was proven that the product has been sold defective, it will be at the consumer's option to replace it, lower the price or refund the money.
In order to adhere to these guarantees, you must follow the maintenance, care and cleaning instructions specific to each product.
You'll find all maintenance instructions inside the packaging of your product, on our website or you can request it at the customer service of your IKEA store.
These guarantees provide you with certain legal rights. These guarantees do not affect in any way the legal rights that correspond to you by law.
How to communicate with us if you require our services: Contact your IKEA store at 8095674532 or visit us at:
IKEA Santo Domingo in Av. John F. Kennedy, Esq. Bienvenido García Gautier, El Pino, Santo Domingo, D.N, República Dominicana.,
IKEA Bávaro in San Juan Shopping Center, Carretera Barceló km. 9, Bávaro, La Altagracia, República Dominicana.,
IKEA La Romana in Centro Multiplaza La Romana, Av. Padre Abreu esquina Av. Circunvalación, La Romana, República Dominicana
IKEA Santiago Plaza Galería 27. Avenida 27 de Febrero corner C/Onésimo Jiménez, Los Jardines.
In order to offer you functional products that meet your needs and expectations we renew our range every year. For this reason we cannot guarantee that all the products and prices are available during the whole validity year of the catalogue. You can be sure that we will always do everything we possibly can to keep you satisfied with your IKEA products.
This 25 year guarantee is only applicable to a domestic use and covers faults in materials and manufacturing of the kitchen systems SEKTION.
This 25 year guarantee covers the following components of the SEKTION kitchen system:
Fronts and cover panels, knobs and handles, door opening devices, cover strips, stoppers, sinks, FÖRVARA drawers, wall rails and plinths, door dampers, integrated dishwasher hinges, UTRUSTA wire baskets, UTRUSTA electrical push opener, KNOXHULT and SUNNERSTA kitchen system.
The one (1) year guarantee covers appliance failures that have been caused by manufacturing failures or material failures from the date of delivery of the product to the consumer. This warranty applies to domestic use. Exceptions are specified under the "what is not cover by the guarantee" section. If any repair service is performed during the guarantee period, the warranty time of the appliance or the new components will not be extended.
The one (1) year guarantee is valid for all IKEA kitchen appliances and covers defects in materials and workmanship.
Who will perform the service? The guarantee is covered by Sarton Dominicana SAS, who will provide the service according to its operation or a network of subcontracted services.
This 10-year guarantee is only applied to domestic use and covers defects in the materials and the manufacture off all taps. Our kitchen taps are tested to international standards and we only use very good quality components to ensure the 10 year guarantee.
This guarantee does not cover LAGAN traps or the logical deterioration over time, cuts or scratches, or damages caused by accidents or waste of water. The filter does not apply either, it must be cleaned regularly and replaced once it's worn out.
Carefully follow the assembly, installation and care instructions. This warranty does not apply to products that have been improperly stored, assembled or installed, used improperly, altered or modified or cleaned with improper cleaning methods or products.
This 25-year guarantee applies to domestic use only and covers the defects in material and manufacture of all SENSUELL products.
The guarantee covers the base of the products. We guarantee that the base will keep its form and heat conduction properties.
The guarantee will also be valid if the products are washed in the dishwasher, because it entails no damage to stainless steel.
This guarantee does not cover changes in appearance, such as, those generated by normal wear and tear, cuts or scratches, change in colour, or damage caused by knocks or accidents of the kitchen pots and pans (hereafter cookware), unless they have significant effect on their functions. This guarantee will not apply to those products that have been stored incorrectly, using, used improperly or incorrectly, altered, or cleaned with unsuitable methods or wrong cleaning products. The circumstances of use may modify the appearance of the product but this does not prevent it from fulfilling the function for which they are intended.
This 25-year guarantee applies to domestic use only and covers the defects ins material and manufacture of all SENIOR products.
The guarantee covers the base of the products. We guarantee that the base will keep its form and heat conduction properties.
The guarantee is also valid if the products are manually washed.
This guarantee does not cover changes in appearance, such as, those generated by normal wear and tear, cuts or scratches, change in colour, or damage caused by knocks or accidents of the kitchen products, unless they have significant effect on their functions. Note that although the circumstances of use may modify the appearance of the product they do not prevent it from fulfilling the function for which they are intended.
The guarantee for the IKEA 365+ series of coated stainless steel without non-stick cookware is valid during fifteen (15) years from the date of delivery of the product to the consumer.
The guarantee for the IKEA 365+ series with non-stick coating is valid for five (5) years from the date of delivery of the product to the consumer.
The guarantee covers function, materials and manufacturing of the complete IKEA 365+ cookware set collection.
This guarantee does not cover changes in appearance, such as, those generated by normal use, cuts or scratches, change in colour, or damage caused by knocks or accidents of the battery, unless they have a significant effect on their functions. Note that although the circumstances of use may modify the appearance of the product they do not prevent it from fulfilling the function for which they are intended.
This guarantee covers function, materials and manufacturing of all TROVÄRDIG pans. This means that under a normal domestic use and following our maintenance instructions, the pans will continue to function as if they were new, even after 10 years. About this, it is defined as normal use when it is used to cook and washed once a day.
This guarantee does not cover changes in appearance, such as, those generated by normal use, cuts or scratches, change of colour, or damage caused by knocks or accidents of the frying pans, unless they have a significant effect on their functions. Note that although the circumstances of use may modify the appearance of the product they do not prevent it from fulfilling the function for which they are intended.
This guarantee covers function, materials and manufacturing of all IKEA 365+ knives. This means that under a normal domestic use and following our maintenance instructions, the knives will continue to function as if they were new, even after 15 years. About this, it is defined as normal use when it is used to cut food, hand washed once a day and regularly sharpened.
This guarantee does not cover changes in appearance, such as, those generated by normal use, cuts or scratches, changes in colour, or damage caused by knocks or accidents of the knife, unless they have a significant effect on their functions. Note that although the circumstances of use may modify the appearance of the product they do not prevent it from fulfilling the function for which they are intended.
This 10-year guarantee only applies to a domestic use and covers defects in the materials and manufacture on
In the following products:
This guarantee does not apply to:
This 25-year guarantee only applies to domestic use and covers defects in materials and manufacturing in
This guarantee does not apply to:
This 10-year guarantee is only applied to domestic use for the storage of clothes, shoes and covers defects in material and manufacture of the following components of the PAX/KOMPLEMENT wardrobes and interior accessories:
This guarantee doesn't cover: The KOMPLEMENT removable jewelry tray, KOMPLEMENT accessory with 4 compartments, KOMPLEMENT accessory with compartments, KOMPLEMENT mat, KOMPLEMENT box and mirror with KOMPLEMENT hooks. This guarantee doesn't cover wear and tear due to normal use, cuts or scratches, or damage caused by shock, accident or waste. Products that have been improperly stored or installed by an unauthorized third party, the customer or that has not been made by IKEA, used inappropriately or incorrectly, altered, or cleaned with improper methods or with erroneous cleaning products. Pest damage, damage caused by isopteros (dry or wet wood termites, underground or eaten, xylophages (carcoma), ants, mice, Insects of the Anobidos family, Licnitid Family, Cerambíid Family, Wasps, Beetle, Cosids, or plant or insect pests that damage the integrity of the furniture. For KOMPLEMENT items, standard guarantee applies 90 days from the date of delivery.
This guarantee applies to domestic use only and covers defects in material and workmanship in the following furniture:
This guarantee is valid for all bathroom wash-basins and mixer taps (except OLSKÄR) . The guarantee applies to domestic use only and covers defects in material and workmanship in all bathroom wash-basins.
This guarantee does not cover wear and tear due to normal use, cuts or scratches, or damage caused by shocks, accidents or debris in the water. Products that have been improperly stored or installed by an unauthorized service provider or by the customer directly or that have not been made by IKEA, used inappropriately or incorrectly, altered, or cleaned with improper methods or with erroneous cleaning products. Pest damage, damage caused by isopteros (dry or wet wood termites, underground or eaten, xylophages, ants, mice, Family Insects Anobids, Licnitid Family, Cerambíid Family, Wasps, Beetle, Cosids, or plant or insect pests that damage the integrity of the furniture.
For the OLSKÄR series the standard guarantee of 90 days from the date of delivery applies.
For mixer taps it does not apply to the filter/aerator which should be cleaned regularly and replaced when worn out. Carefully follow our assembly and maintenance instructions.
The IKEA shower key guarantee is valid for ten (10) years and is effective from the date of delivery of the product.
This guarantee is valid for all IKEA thermostatic shower keys.
BROGRUND, VOXNAN and VALLAMOSSE thermostatic keys and thermostatic shower wrenches.
The three (3) year guarantee is valid for the following products and it's effective from the time of delivery.
BROGRUND and VOXNAN
VALLAMOSSE
This 25-year guarantee covers the defects in the materials and manufacture of the following components of the mattresses or bases from the date of purchase at IKEA. The original or digital purchase receipt must be presented as proof of purchase. This guarantee applies to domestic use only. The mattress cannot show sign of dirt, stains or mistreatment, must be protected with a mattress protector to avoid their deterioration or the signs indicated above. In any case, technical service will verify the conditions, diagnosing the condition in each case.
This guarantee does not apply to mattresses, or children's mattresses, in these cases a standard 90-day guarantee applies from the date of delivery.
The guarantee for the BEKANT, IDÅSEN, THYGE, GALANT storage system and HÄLLAN enclosures is valid for ten (10) years from the date of delivery to the consumer. The original simplified invoice must be presented as proof of purchase.
The guarantee covers defects in the materials, manufacture and operation of all components of the BEKANT, IDÅSEN, THYGE, GALANT storage system and HÄLLAN cabinets.
The following products of the BEKANT desks series and the GALANT storage series are not covered by the guarantee:
This 10-year guarantee applies to professional use in offices and covers defects in the materials or the manufacture of the following components of the swivel chairs:
The mobile parts are components with movement or adjustment functions. The guarantee covers the functions for the components of the wheels, gas cylinder, mechanism, armrest and the back readjustment mechanism.
10 years of guarantee in the following products:
They are not covered by the warranty:
The guarantee of the FYRTUR motorized roller blinds is (5) years from the date of purchase. The original simplified receipt will be required as proof of purchase.
This guarantee covers the full functionality of the roller blind. This means that, in the face of normal domestic use and following maintenance instructions, the blinds will work the same as the first day, even after 5 years. In this case, a normal use is understood as moving the blinds down and up once a day. The guarantee covers all electronic parts except batteries.
Included batteries are not covered by this guarantee.