Guarantees 2025

What do the warranties include?

The warranty coverage of each product is described under each product.

Warranty Duration

The duration of the warranty depends on the conditions stipulated for each product and is valid from the date of purchase. Products not covered by these warranties will be subject to a standard 90-day warranty, with the conditions set forth in the Warranty Policy.

What will IKEA do to resolve the issue?

Pursuant to the provisions of Articles 63 paragraph and 70 of Law No. 358-05, if the product is found to have been sold defective, it is at the consumer's option to replace the product, reduce the price or refund the money.
IKEA will examine the product to decide if it is covered by the warranty.

If covered, IKEA will decide whether to repair the defective product or replace it with the same or similar product. In such cases, IKEA will be responsible for the cost of repair, additional parts, labor and travel expenses incurred by IKEA personnel. This does not apply in cases where the repair has not been authorized by IKEA. Any defective parts removed during repair shall become the property of IKEA in the event that the customer is no longer interested in the defective part. In the event the item is no longer sold by IKEA or the product has been discontinued, IKEA will provide a replacement of equal value or features. For discontinued items you may request specific documentation from Customer Service.

Warranty Conditions

Warranties are valid from the time the consumer (first consumer/purchaser) has the product in his/her hands as applicable. It is required to show the invoice, in physical or digital format, as proof of purchase and identification of the holder. In case of warranty redemption (first time and consecutive) the term of this does not produce renewal, it will be honored in any case the remaining term, retroactive to the date indicated on the purchase invoice; if the consumer is deprived of the use of the good for causes related to its repair, this time shall be computed as an extension of the term of the legal warranty.

In case of resale or third party purchasers, the term of the warranty that accompanies the good does not produce renewal, the remaining term will be honored in any case, retroactive to the date indicated on the purchase invoice of the first consumer or purchaser.

Exceptions

Maintenance Instructions

In order to benefit from these guarantees, you must follow the maintenance, use, care and cleaning instructions specific to each product.

You will find all maintenance instructions inside your product packaging, on our website or you can request them from customer service at your IKEA store.

General Legal Rights

These warranties do not in any way affect your statutory rights under the law, the rights and legal provisions of law 358-05 prevail.
How to contact us if you require our services: Contact your IKEA store at 8095674532 or visit us at

IKEA Santo Domingo at Av. John F. Kennedy, Esq. Bienvenido García Gautier, El Pino, Santo Domingo, D.N., Dominican Republic.

IKEA Bávaro at San Juan Shopping Center, Carretera Barceló km. 9, Bávaro, La Altagracia, Dominican Republic.

IKEA La Romana at Centro Multiplaza La Romana, Av. Padre Abreu corner Av. Circunvalación, La Romana, Dominican Republic.

IKEA Santiago at Plaza Galería 27. Avenida 27 de Febrero near C/Onésimo Jiménez, Los Jardines.

After-sales service

PRODUCT SPECIFIC CONDITIONS

MODULAR KITCHEN SYSTEMS

What does this warranty cover?

This warranty of 2 to 25 years applies only to domestic use and covers defects in materials and workmanship in the modular kitchen system

Products covered by the 25-year warranty.

• Frame structures (except VADHOLMA and TÖRNVIKEN).
• UTRUSTA hinges.
• MAXIMERA full-opening drawers.
• UTRUSTA shelves in tempered glass and melamine.
• SEKTION legs.

Products with 5-year warranty.

• Doors, fronts, baseboards and cover panels
• Knobs and handles
• UTRUSTA door opening devices
• Door trims
• Wall rails and plinth
• Hinges for integrated dishwashers.
• UTRUSTA mesh baskets.

Products with 2-year warranty.

• Countertops.
• Sinks.
• KNOXHULT, SUNNERSTA and ASPINGE kitchen systems.

APPLIANCES

What does this warranty cover?

The warranty covers failures of the appliance that have been caused by manufacturing faults or material faults from the time the consumer (first consumer/purchaser) has the product in his hands, as applicable. This warranty applies to domestic use. Exceptions are specified under "what is not covered by the warranty".

Which appliances are covered by this warranty?

What is not covered by this warranty?

The following products are not covered by the warranty:

• Deterioration or natural wear and tear.
• Requests to correct installation of the appliance, when performed by a non-authorized service provider or by the customer directly or in cases where the installation was not performed by IKEA, to give you or instruct you in the use of the product, to replace or repair fuses, or to correct wiring or plumbing.
• Repair or replacement of consumable parts such as light bulbs, water filters or air filters.
• Replacement of spare parts if the appliance is not used properly, for household use only, or when used in a manner not recommended by the operator or installation instructions.
• Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation when performed by an unauthorized service provider or by the customer directly or where not performed by IKEA.
• Cases where no fault was found during the technician's visit.
• Installation when performed by an unauthorized service provider or by the customer directly or in cases where the installation was not performed by IKEA not in accordance with electrical or plumbing codes.
• Superficial damage including scratches, dents, dings, chips, unless such damage is due to defects in materials or workmanship and reported within 30 calendar days after purchase or delivery to the consumer.
• Surface damage (scratches, dents, dings, chips) caused by IKEA's contracted transportation service not reported within 7 calendar days of delivery.
• Surface damage (scratches, dents, dents, chips) caused by the transportation of the items, either by the customer or by a supplier external to IKEA, for the latter case, the consumer must hold the service provider responsible.
• Repair or replacement of consumable parts such as light bulbs, water filters or air filters.
• Damage due to improper use of cleaning products. Maintenance and use instructions are inside each product and you can always request more information from Customer Service by emailingatencioncliente.sdq@ikea.com.do or visiting www.ikea.com.do.
• Loss of food due to freezer or refrigerator failure.
• Collection and transportation. The appliance is repaired at home.
• Transportation costs if the appliance has been placed in a remote area of the home where service is not possible.
• Repairs to parts or systems resulting from unauthorized modifications.
• Removal or reinstallation of the appliance if it is inaccessible or not installed according to instructions.
• Replacement of parts or repair if the original parts have been altered. This warranty is not valid if the original serial number has been altered or modified.
• Who will perform the service? The warranty is covered by Sarton Dominicana SAS, who will provide the service according to its operations or a subcontracted service network

KITCHEN FAUCETS OR TAPS

What does this warranty cover?

This warranty applies only to domestic use and covers defects in materials and workmanship of all faucets. Our kitchen faucets are tested under international standards and we only use very good quality components to ensure the years of warranty.
10 years warranty for IKEA kitchen faucets

Which is not covered by this warranty?

SOFAS

What does this warranty cover?

This 10-year warranty is only applicable for domestic use and covers defects in materials and workmanship on

• structures
• seat and back cushions:

• All sofas, sofa beds, armchairs and footstools, excluding natural fiber sofas, covers and POÄNG cushions.

• STOCKHOLM sofas.

What is not covered by this warranty?

• Fabric covers.
• Leather covers.
• Fixed fabric covers (non-removable covers).

• Natural fiber armchairs and footrests such as AGEN, ULRIKSGBERG, ALSEDA, BUSKBO, RÅDVIKEN, HOLMSTA, TOLKNING and GAMLEHULT.
• POÄNG cushions.
• POÄNG children's chair.

PAX/KOMPLEMENT

What does this warranty cover?

This 10-year warranty applies only to household use for the storage of clothing and shoes, and covers material and manufacturing defects in the following components of PAX/KOMPLEMENT indoor closets and accessories:

• Structure
• Hinged doors and hinges
• Frame dividers and pull-out shelves for frames.
• Sliding doors and sliding door mechanisms
• KOMPLEMENT interior organizers

What is not covered by this warranty?

This warranty does not cover: KOMPLEMENT removable jewelry tray, KOMPLEMENT accessory with 4 compartments, KOMPLEMENT accessory with compartments, KOMPLEMENT mat, KOMPLEMENT box and KOMPLEMENT mirror with hooks. This warranty does not cover normal wear and tear, cuts or scratches, or damage caused by bumps, accidents or debris. Products that have been improperly stored or installed by an unauthorized third party, the customer or that have not been installed by IKEA, used improperly or incorrectly , altered, or cleaned with improper methods or products not recommended in the item's owner's manual. Pest damage: Damage caused by isoptera (dry or wet wood termites, subterranean termites or termites), xylophagous (woodworm), ants, mice, insects of the Anobidae Family, Lyctidae Family, Cerambycid Family, wasps, beetles, beetles, beetles, or plant or insect pests that damage the integrity of the furniture. For KOMPLEMENT items, a standard warranty of 90 calendar days from the date of delivery applies.

HAVBÄCK, ÄNGSJÖN, TÄNNFORSEN

What does this warranty cover?

This warranty applies only to household use and covers defects in materials and workmanship for the following products:

• HAVBÄCK, ÄNGSJÖN, TÄNNNFORSEN Furniture.
• Legs HAVBÄCK, ÄNGSJÖN, TÄNNNFORSEN

What is not covered by this warranty

• This warranty does not cover normal wear and tear, cuts or scratches, or damage caused by shock, accident or debris in water. Products that have been improperly stored or installed by a non-authorized service provider or by the customer directly or not performed by IKEA, improperly or incorrectly used, altered, or cleaned with improper methods or products not recommended in the item's owner's manual. Pest Damage: Damage caused by isoptera (dry or wet wood termites, subterranean termites or termites), xylophagous (woodworm), ants, mice, insects of the Anobidae Family, Lyctidae Family, Cerambycid Family, wasps, beetles, beetles, beetles, or plant or insect pests that damage the integrity of the furniture.

BATHROOM SINKS AND GAUCETS

What does this warranty cover?

This warranty applies to all bathroom sinks and faucets. The warranty applies to household use only and covers defects in materials and workmanship for all sinks

What is not covered by this warranty?

This warranty does not cover normal wear and tear, cuts or scratches, or damage caused by bumps, accidents or debris in water. Products that have been improperly stored or installed by an unauthorized service provider or by the customer directly or not performed by IKEA, improperly or incorrectly used, altered, or cleaned with improper methods or products not recommended by the item's owner's manual. Pest damage: Damage caused by isoptera (dry or wet wood termites, subterranean termites or termites), xylophagous (woodworm), ants, mice, insects of the Anobidae Family, Lyctidae Family, Cerambycid Family, wasps, beetles, beetles, stitchworms, or plant or insect pests that damage the integrity of the furniture. For the SALJEN series applies standard warranty of 90 calendar days from the date of delivery.
For faucets it does not cover the filter/aerator, which should be cleaned regularly or replaced in case of wear. Follow our assembly and maintenance instructions carefully, according to the user manual of the item.

Shower faucets and accessories

How long does the warranty last?

The warranty on IKEA shower faucets is valid for ten (10) years and is effective from the date of delivery of the product

What does this warranty cover?

This warranty is valid for all IKEA shower faucets

SHOWER FAUCET ACCESORIES

How long does the warranty last?

MATRESSES

What does this warranty cover?

This 10-year warranty covers defects in workmanship, materials and components of all mattresses from the date of purchase from IKEA. The warranty covers seams, springs, handles, mattress foundation and substantial sagging. The original or digital sales receipt must be presented as proof of purchase. This warranty only applies to household use

Products Not Covered by this Warranty

This warranty does not apply to infant or baby mattresses and box springs or sofa bed mattresses, in which case a standard warranty of 90 calendar days from the date of delivery applies.

What is not covered by this warranty?

DESKTOP AND STORAGE SERIES

What does this warranty cover?

The warranty for the MITTZON, HUVUDSPELARE, RODULF, TOMMARYD and TROTTEN series, GALANT, HUVUDSPELARE, BEKANT, TROTTEN storage systems and HÄLLAN cabinets; includes TOMMARYD frames and boards and are valid for ten (10) years from the date of delivery to the consumer. The invoice, in physical or digital format, must be presented as proof of purchase. The TROTTEN board is also covered, bearing in mind that whiteboard markings must be used for NON-permanent whiteboards.
The warranty covers defects in materials, workmanship and performance of all components of the series described in the previous paragraph

OFFICE CHAIRS

What does this warranty cover?

This 10-year warranty applies to professional office use and covers defects in materials or workmanship of the following swivel chair components:

• Structure
• Moving parts

• Moving parts are components with moving or adjustable functions. The warranty covers functions for the caster components, gas cylinder, mechanism, armrests and backrest reset mechanism.
  10 year warranty on the following products:
  - MARKUS
  - GRÖNFJÄLLL
  - LÅNGFJÄLLL
  - FLINTAN
  - HATTEFJÄLLL
  - JÄRVFJÄLLET
  - FJÄLLLBERGET
  - ALEFJÄLLL
  - LIDKULLEN
  - LAKTARE
  - SMÖRKULL

What does this warranty not cover?

They are not covered by the warranty:

• This warranty does not cover wear and tear from normal use, cuts or scratches, or damage caused by shock, accident or debris. Products that have been improperly stored or installed by an unauthorized service provider or by the customer directly or not performed by IKEA, improperly or incorrectly used, altered, or cleaned with improper methods or products not recommended in the item's owner's manual. Pest Damage: Damage caused by isoptera (dry or wet wood termites, subterranean termites or termites), xylophagous (woodworm), ants, mice, insects of the Anobidae Family, Lyctidae Family, Cerambycid Family, wasps, beetles, beetles, beetles, or plant or insect pests that damage the integrity of the furniture.
• For other components or items not specified in the above warranty coverage, the standard 90 calendar day warranty from the date of delivery shall apply.

SYMFONISK AND VAPPEBY

What does this warranty cover?

This warranty is valid for SYMFONISK and VAPPEBY loudspeakers. Our products are tested under the most important international standards and we use the best components to ensure the promise of a 2-year warranty.

This warranty covers the full functionality of the speakers. This means that under normal domestic use and following the maintenance instructions specified in the product's user manual. The loudspeaker will function as it did on the first day, even after 2 years.

Products not covered by this warranty:

GAMING DESKS AND CHAIRS

What does this warranty cover?

This 3-year warranty applies to domestic use and covers defects in materials or workmanship in the following components of the swivel chairs:

• Structure
• Moving parts

• Desk Chairs
  • GRUPPSPEL
  • MATCHSPEL
  • UTESPELARE
  • STYRSPEL
• Desks
  • UTESPELARE
  • UPPSPEL
  • FREDDE

What is not covered by this warranty?

• This warranty does not cover normal wear and tear, cuts or scratches, or damage caused by shock, accident or debris in water. Products that have been improperly stored or installed by a non-authorized service provider or by the customer directly or not performed by IKEA, improperly or incorrectly used, altered, or cleaned with improper methods or products not recommended in the item's owner's manual. Pest Damage: Damage caused by isoptera (dry or wet wood termites, subterranean termites or termites), xylophagous (woodworm), ants, mice, insects of the Anobidae Family, Lyctidae Family, Cerambycid Family, wasps, beetles, beetles, beetle, cosmids, or plant or insect pests that damage the integrity of the furniture.
• HUVUDSPELARE desk chairs and UPPSPEL drawer units will have a standard warranty of 90 calendar days subject to the general conditions set forth in this Warranty Policy (See section 3 General Conditions).

BROR

Everyday life at home and at work places high demands on office furniture. The BROR storage solution has been rigorously tested to meet the standards for professional office use (EN1730, EN527 and ANSI/BIFMAx5.5 for desks, ISO7170, EN14073, EN14074 and ANSI/BIFMA x5.9 for storage) and meets our strict requirements for quality and durability. For this reason, we are able to offer a 10-year warranty covering defects in materials, workmanship and performance of all parts of the BROR storage solution.

This warranty is subject to the terms and conditions below.

How long does this warranty last?

The BROR storage solution warranty is valid from the date of purchase. The purchase invoice must be presented as proof of purchase.

What does this warranty cover?

The warranty covers defects in materials, workmanship and performance of all parts in the BROR storage solution from the date of purchase from IKEA.

This warranty covers:

• Base stability. In other words, that the base remains flat to transmit heat efficiently.
• The workmanship of the product, breaks or cracks in the metal parts, handles, etc.
• For stainless steel pots, pans and woks: dishwasher can be used. It has no adverse effect on their function. For further details, please refer to the care instructions supplied with the product.
• For cast iron and enameled cast iron pots, pans and woks, carbon steel, pots and pans containing wooden parts: this warranty only applies if hand washed. For details, please refer to the care instructions that came with the product.

What products not covered by this warranty:

• BROR trolley.
• BROR table.
• BROR workbench with drawers.
• BROR shelf 331/8x153/8''.
• BROR shelf 331/8x21¼'' x21¼''.
• BROR cabinet with doors 33½ x15 ¾ x74 ¾'' x74 ¾''.

What is not covered by this warranty?

This warranty does not cover BROR Storage Solution products that have been improperly stored or assembled, received misuse or abuse, altered or modified, or cleaned with improper products or cleaning methods.

This warranty does not cover normal wear and tear, cuts, scratches or damage caused by impact or accident. This warranty does not apply if the product has been placed outdoors, or exposed to prolonged exposure to the sun or in a humid environment such as a bathroom. This warranty does not cover consequential or incidental damage.

Maintenance Instructions

Tighten the screws within two weeks of using the product, and make sure they are tight by checking them a couple of times a year. For all surfaces: wipe with a damp cloth and mild detergent, then dry with a dry cloth.

SKYTTA

Everyday life in the home demands a lot from cabinets. SKYTTA sliding doors are rigorously tested to ensure the highest standards of quality and durability, as well as compliance with the most stringent requirements for domestic use. For this reason we can offer a 10-year warranty against defects in materials and workmanship.

What is the duration of this warranty?

The warranty for SKYTTA sliding doors is valid for ten (10) years from the date of purchase. The original purchase invoice must be presented as proof of purchase.

What does this warranty cover?

This 10-year warranty applies to domestic use only, and covers defects in material and workmanship of the following SKYTTA sliding door components:

• Door frames.
• Door panels.
• Rails.
• Side panel
• Height reducer.
• Brake bar.
• Hardware.

What is not covered by this warranty?

his warranty does not cover: floor rails placed on the floor or any marks or damage left on the surface (floor, ceiling, walls, doors and windows) at the time of uninstalling or disassembling the doors, rails or panels. This warranty does not cover normal wear and tear, cuts or scratches, or damage caused by bumps, accidents or debris. Products that have been improperly stored or installed by an unauthorized third party, the customer or that have not been installed by IKEA, improperly or incorrectly used, altered, or cleaned with improper methods or products not recommended in the item's owner's manual.
Pest Damage: Damage caused by isoptera (dry or wet wood termites, subterranean termites or termites), xylophagous (woodworm), ants, mice, insects of the Anobidae Family, Lyctidae Family, Cerambycid Family, wasps, beetles, beetles, beetles, or plant or insect pests that damage the integrity of the furniture.
This warranty does not apply if the item has been installed outdoors, on a patio, deck or in a humid environment (bathroom). It also does not apply if the item has been altered in any way during installation that has not been described in the assembly instructions.

Maintenance Instructions

Mount the doors according to the assembly instructions and secure them to the wall and floor. Remember that different wall types will require different types of hardware. If you are unsure, contact a specialist. Clean the door track and casters regularly to ensure that they open and close easily and do not damage the casters. Wipe with a damp cloth in a mild cleaner. Then wipe with a dry cloth.

KNIVES

Everyday life in the home places high demands on knives. Our knives are designed for everyday use. With quality that stands up to the demands of the kitchen, these knives should be the first thing you choose in your kitchen. We guarantee that the knives will perform for 15 years. This means they will work as well as they did on day one, as long as you follow our maintenance instructions and subject them to normal household use (cutting food, washing once a day and regular sharpening)

How long does this warranty last?

The warranty for knives is valid for fifteen (15) years from the date of purchase (only applies to purchases made on or after September 1, 2024). The original purchase invoice must be presented as proof of purchase.

What does this warranty cover?

This warranty covers the performance, materials and workmanship of most all IKEA knives. This means that under normal household use and following our maintenance instructions, they will continue to function as they did on the first day, even after 15 years. Normal use means using the product to cut food, washing the knife by hand once a day and sharpening it regularly.

7.19.3 This warranty covers:

• The sharpness of the knife. The knife should be sharp when you buy it and you can keep it sharp so that it performs its function every day. The blade of the knife is made of hardened steel so that it is possible to sharpen the knife like the first day at any time during the warranty period.
• The strength of the handle. The knife handle should not split, break or come loose from the blade, as the knife would be unusable.
• Corrosion on the knife blade.

This warranty covers:

• Base stability. In other words, that the base remains flat to transmit heat efficiently.
• The workmanship of the product, breaks or cracks in the metal parts, handles, etc.
• For stainless steel pots, pans and woks: dishwasher can be used. It has no adverse effect on their function. For further details, please refer to the care instructions supplied with the product.
• For cast iron and enameled cast iron pots, pans and woks, carbon steel, pots and pans containing wooden parts: this warranty only applies if hand washed. For details, please refer to the care instructions that came with the product.

Products not covered by this warranty:

¿What will IKEA do to fix the problem?

IKEA will examine the product to decide if it is covered by the warranty. IKEA will decide whether to repair the defective product or replace it with the same or similar product. If the product is no longer available for sale at IKEA, IKEA will provide an appropriate replacement product. IKEA will determine what constitutes an appropriate replacement product.

What is not covered by this warranty?

This warranty does not apply to products that have not been used for household purposes. This warranty does not cover changes in the appearance of knives unless they have a significant effect on their function. This warranty does not apply to products that have been improperly stored or stored incorrectly, misused or abused, that have been altered or modified, or that have been cleaned with improper cleaning products or methods. This warranty does not cover normal wear and tear, cuts, scratches or damage caused by impact or accident. This warranty does not apply if the product has been placed outdoors or in a damp environment. This warranty does not cover consequential or incidental damage.

Maintenance Instructions

Before first use

• Wash, rinse and dry the knife before using it for the first time.

• Knives are best washed by hand. The knife is unlikely to be damaged if it is washed in the dishwasher, but the cutting edge may be damaged and the blade may corrode.
• Wash and dry the knife immediately after use. This avoids any risk of spreading bacteria from, for example, raw chicken to fresh vegetables.
• To avoid marks on the blade, dry the knife immediately after washing.

• A sharp knife is much safer, so make sure you sharpen your knives regularly. IKEA knives have a stainless steel blade that is easy to sharpen.

• Remember that the sharpener must be made of a harder material than the steel of the blades. For this reason, you need to use a sharpener made of ceramic, diamond or whetstone. No

• If a knife is badly dulled due to prolonged use or poor care, you may need to have the knife blade sharpened by a professional.

POTS AND PANS

Everyday life in the home places high demands on kitchen utensils. Pots, pans and woks are rigorously tested to withstand daily life.
We guarantee the use of pots, pans and woks without non-stick coatings for 15 years.
This means they will work as well as they did on day one, as long as our maintenance instructions are followed and they are subjected to normal household use (cooking and washing once a day).

How long does this warranty last?

The warranty for non-stick coated pots, pans and woks is valid for fifteen (15) years from the date of purchase (only applies to purchases made on or after September 1, 2024). The original purchase invoice must be presented as proof of purchase.

What does this warranty cover?

This warranty covers the performance, materials and workmanship of non-stick coated pots, pans and woks. This means that under normal domestic use and following our maintenance instructions, they will continue to function as they did on the first day, even after 15 years respectively. Normal use means using the product for cooking and washing it once a day

This warranty covers:

• Base stability. In other words, that the base remains flat to transmit heat efficiently.
• The workmanship of the product, breaks or cracks in the metal parts, and handles.
• For stainless steel pots, pans and woks: the dishwasher can be used. It has no adverse effect on their function. For further details, please refer to the care instructions supplied with the product.
• For cast iron and enameled cast iron, carbon steel pots, pans and woks, pots and pans containing wooden parts: this warranty only applies if hand washed. For further details, please refer to the care instructions supplied with the product.

Which products are not covered by this warranty?

¿What will IKEA do to fix the problem?

IKEA will examine the product to decide if it is covered by the warranty. IKEA will decide whether to repair the defective product or replace it with the same or similar product. If the product is no longer available for sale at IKEA, IKEA will provide an appropriate replacement product. IKEA will determine what constitutes an appropriate replacement product.

What is not covered by this warranty?

This warranty does not apply to products that have not received any household use. This warranty does not cover changes in the appearance of pots and pans unless they have a significant effect on their functions. This warranty does not apply to products that have been improperly stored or kept, misused or abused, altered or modified, or cleaned with improper products or cleaning methods. This warranty does not cover normal wear and tear, cuts, scratches or damage caused by impact or accident. This warranty does not apply if the product has been placed outdoors or in a damp environment. This warranty does not cover consequential or incidental damage.

Maintenance Instructions

Depending on the material of the pots and pans, different maintenance instructions must be observed, so be sure to follow the instructions specified on each product. If you are unsure which instructions to follow, please contact your IKEA store/customer service or visit www.ikea.com.do, locate your product through the search engine and go to Materials and Care.