It's ok to change your mind!

That’s why you have 90 days to return your product if you’re not completely satisfied. Return it in its original packaging, unopened, unassembled and unused.

Use your IKEA Family card… and benefit from 120 days to return your purchase!

It's essential to present the receipt for all exchanges and returns. As of the first 30 days of the billing date, ITBIS is non-refundable and non-creditable for change of opinion.

If you don't love your mattress, change it! You can change your mattress in 89 nights, after you've tried it. Bring your mattress in good condition to the store with the purchase ticket and choose a different one that best suits your sleeping way. You may not have stains or signs of dirt.

We are very sorry, but we cannot accept returns of mattress toppers, children's mattresses, pillows and bedding (sheets, pillows, duvets, duvet covers, pillowcases, etc.) that are used, missing their original packaging or if the original packaging has been opened.

We cannot accept returns of fabrics and other custom-made products (such as, for example, countertops of any material, cut to size) or those purchased at the clearance area or from display.

The report or claim of a damaged or broken item will be valid within the 7 calendar days from the date of purchase. If the delivery was by means of the authorised delivery service, Sarton Dominicana S.A.S., will be responsible for the expenses of collection and delivery.

If instead, the item was delivered on its own account it should be brought to the closer main store or IKEA Point to make the exchange or return.

We'll accept the change or return of the faulty products reported within the first 3 months starting from the date of purchase and incorrect deliveries, being Sarton Dominicana S.A.S., who will take responsability for the delivery expenses, to the IKEA store.

• You'll have to get in contact with us through our email atencioncliente.sdq@ikea.com.do or calling (809)567-4532 providing the product details, receipt, as well as the damage it suffers. Once the information has been received we'll indicate you how to proceed. The refund will be made as soon as possible and, in any case, within the 14 business days after the return of the goods. The substitution of the item will be carried our, depending on the geographic location, within no more than 10 working days, as long as the item is available.
• The amounts paid for those products that are returned due to damage or fault, provided such damage is real, will be entirely refunded, including the delivery expenses.
• The refund will always be carried out in the same payment method that you used to pay for the purchase. The ITBIS will not be refundable as of the first 30 days after the billing date.
  • IKEA will not make exceptions regarding returns and their corresponding penalties, when the norms previously indicated are not fulfilled.
  • The credits resulting from exceptions are non-refundable.
  • Incidence on items with guarantee please see the guarantee program section on our web www.ikea.com.do or request information or written guarantee in Customer Service.