You can change your mind!
That’s why you have 90 days to return your product if you are not completely satisfied. Return it in its original packaging, unopened, unassembled, and unused. Both the item and the packaging must be in good condition, free of stains, dirt, or scratches. They must also be free of pests that may affect the furniture or its packaging, such as woodworms, termites, or others of a similar nature. Even if the box is sealed and the product is within the established period, the return will not be accepted if the product is not in its original delivery condition. Therefore, we recommend carefully checking the merchandise as soon as you receive it.
Use your IKEA Family card… and enjoy a 120-day return period for your purchase!
A physical or digital invoice is mandatory for all exchanges and returns. After the first 30 days from the invoice date, ITBIS (VAT) is non-refundable and non-creditable in case of change of mind.
If you don’t love your mattress, exchange it! You have 89 nights from the purchase date to try your mattress. If you are not satisfied, bring it to the store with your purchase invoice and choose a different one that better suits your sleeping style. To make the exchange, the mattress must be free of damage, stains, or signs of dirt.
For mattresses and children's mattresses, the general return policy conditions. Therefore, they are excluded from exchange if their packaging has been opened or if they show damage, stains, or signs of dirt.
Opportunity items and display products are excluded from exchanges or returns and from our extended warranty policy, as well as made-to-measure products (such as countertops of any material).
Exchanges or returns of defective items are accepted within 7 calendar days from delivery. Sarton Dominicana S.A.S will cover shipping costs and manage the exchange or return under the following conditions:
- Replacement will be made within a maximum of 10 business days, depending on availability and location.
- If the item is not available, the refund will be issued as soon as possible and, in any case, within 14 business days after the return.
If the item was transported by the customer, it must be brought to the nearest IKEA store or IKEA Point to process the exchange or return.
Refunds will always be issued using the same payment method used for the purchase. After the first 30 days from the invoice date, ITBIS (VAT) is non-refundable.
Please consult the information regarding the IKEA product warranty policy. You may also request a copy at Customer Service.
IKEA FOOD
You have up to 14 calendar days to return your product if you are not completely satisfied. Return it in its original packaging, unopened. Frozen or refrigerated items are excluded from exchanges or returns.
https://www.ikea.com.do/en/information/guarantees
Presentation of the physical or digital invoice is mandatory to process an exchange or return.
Abandoned and lost products
If you have lost any personal belongings, please go to the Customer Service desk so we can inform you about how to proceed.
After reporting your lost item, we will conduct an internal verification process, which may include camera review and may take up to 24 hours. This allows us to confirm the information.
Please note that after fifteen (15) calendar days of IKEA having in its possession any abandoned or lost item that has not been claimed, IKEA may dispose of it.
Likewise, personal belongings or items left in lockers that are not claimed within a maximum period of seven (7) calendar days may be disposed of by IKEA. If the item includes perishable food, IKEA may dispose of it immediately to prevent contamination and pests.
“Registered with Pro Consumidor under No. 006/2026”
Refund and Invoice Reprint Conditions
Refunds will be issued using the same payment method used for the purchase.
Please note that after 30 days from the purchase date, ITBIS (VAT) is non-refundable for any exchange or return.
Cash refunds exceeding RD$30,000 at the Santo Domingo store, as well as RD$10,000 at the IKEA Bávaro, Santiago, and La Romana stores, will be processed via bank transfer within 5–10 business days after submission, due to interbank processing procedures.
Refunds made to cards:
International cards: will be processed within 21 business days after submission for interbank processing.
- Domestic cards: will be processed within 5–10 business days after submission. If, at the time of the refund, the card has expired, the cardholder must provide a bank account in their name for processing purposes. The same refund timeframe applies.
- Foreign currency cards: the banking institution charges an additional commission when the transaction is processed at the daily exchange rate. Please note that the refund will be made at the exchange rate applicable on the date the purchase was made.
Returns resulting from exceptions (economic penalty), refunds of invoices paid through financing, gift cards, and purchase vouchers from offers, contests, or promotions are non-refundable.
IKEA may make exceptions regarding returns and apply the corresponding penalties when the previously indicated rules are not met.
- Credits from invoices paid through financing are non-refundable.
- Credits resulting from exceptions are non-refundable.
For in-store purchases, refunds are processed in person, and a receipt is issued as proof of the transaction.
For purchases made via Teleorders or the website, including Cardnet transactions, confirmation of the refund request will be sent by email.
If the refund is not reflected in the payment method within the established timeframe, IKEA will send the transaction receipt by email so the customer can follow up with their bank.
Invoice Reprint.
Except for online purchases, invoice reprints or duplicate copies cannot be issued after 45 calendar days from the invoice issuance date. We recommend that customers take photos, store, or scan their invoices to preserve their content and prevent loss.
To request a duplicate invoice reprint, the invoice holder must complete the duplicate request form in person at the Customer Service area within a maximum of 45 calendar days from the invoice issuance date, providing the following information:
(a) Individual (Natural Person):
- Invoice date
- Exact amount
- Last 4 digits of the card used
- Physical ID document of the cardholder
- Registered mobile number
- Or email authorization from the cardholder
(b) Legal Entity (Company):
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Invoice date
-
Exact amount
-
Last 4 digits of the card used
-
RNC (Tax ID Number)
-
Stamped and letterheaded authorization letter, or email authorization from the company if the invoice includes a fiscal credit
In both cases, the required information is for system traceability purposes. If the required information is not available or if the request is made outside the indicated timeframe, unfortunately it will not be possible to process a duplicate invoice.
For changes or corrections to fiscal receipts, the maximum period is 30 calendar days from the purchase date.
"Registrado en Pro Consumidor bajo el No.008/2026"