Privacy policy

In accordance with the current legal dispositions on the subject and especially the ORGANIC LAW ON THE PROTECTION OF PERSONAL DATA No. 172-13, no personal information of the customer or user will be collected unless such information is provided voluntarily. We maintain a database of all personal information provided by our customers at the time of registration.

Collected information

As part of our marketing efforts to improve service and needs of our customers we keep a database containing information on each customer, which may include data such as: name and last name; date and/or place of birth; marital status; gender; physical or postal address; email address; telephone numbers; and driver's license number. Users or Customers, in accordance with the ORGANIC LAW ON THE PROTECTION OF PERSONAL DATA No. 172-13, may exercise their rights of access, rectification, cancellation and objection to the processing of personal data by sending a request to that effect to The sending of commercial emails or emailings is carried out in accordance with the provisions of Law 310-14 that regulates the sending of commercial emails in the Dominican Republic.

Information collected automatically

When applying for services through the portal, customers/users are asked to provide certain personal information for the solely purpose of offering the services requested and verify the user's identity. In addition, the portal server automatically collects some non-­identifiable information about portal users. Specifically, every time a request for hypertext transfer protocol (http request) is received; information on the date and time of the request, Internet Protocol address from which it originates application and purpose thereof will be collected and stored in the files.

Purpose for collecting personal information from customers/users

Personal information about customers/users will be kept only if they freely and voluntarily choose to provide it. The personal information they voluntarily provide when accessing services or through our sales channels will be used solely for the purpose of providing the services requested, confirm the user's identity and ensure the safety and reliability of the transaction. In addition, such personal data may be used for management purposes like to evaluate the quality of service offered. The personal information gathered will help us to provide our customers/users a better service in the product search offered by our company as well as to keep them informed of special sales and new goods.

How do we use customers/users personal information

Customer/user information collected on or through the portal or our sales channel will not be sold or provided to third parties. The personal information that users provide on this portal will be only used for the administration and management of the services offered thereon and for other purposes described in this statement or where information is requested. Generic information may also be collected for statistical purposes and for the maintenance and improvement of the portal. To that end, we will analyze the information from time to time to determine the interests of users/customers and how frequent they visit our sites and web pages of this portal. The information collected for these purposes in this portal, is in a format that does not identify you as an individual.

With whom we share customers/users personal information

Users personal information may be shared with entities affiliated to the group for the effects of disseminating information about special sales, info about new product and / or services, etc. In such cases, the necessary information will be only disclosed to carry out such transaction.

Access to personal information collected

Each customer/user will have access to information about themselves that has been collected on or through the portal. The portal management agrees to correct any errors of customers/users personal information that they notify to the following address .

Protection of information collected

Sarton Dominicana, S.A.S, will not provide at any time, its customers data to third party outside the IKEA group without customer's prior written consent. User information collected and stored will be protected and will not be used unless it can be done safely through Internet. To this end, reasonable precautions will be taken to maintain the security, confidentiality and integrity of information collected. Occasionally, third parties will be hired to provide certain services related to its database, to whom necessary requirements will be made, so that safety, confidentiality and integrity of personal information is not compromised to which such recruiters may have access during the services recruitment process.

Information from anyone under 18 years

Contact information of children under 18 years of age (for example; name, address, email address or telephone number) will not collected without the prior consent of the person with parental authority. Once consent is obtained, this information will be used only to carry out the transaction requested. Information identifying the child will not be disclosed or shared unless the person with parental consents to such effects. The consent to use the information of a minor can always be revoked.

Warning regarding the use of email

Email is not a secure medium for transmitting personal data of the customer/user. Therefore, customer/user is warned not to send personal information by email.

Customer/user acknowledgement

The customer/ user acknowledges and agrees that your registration information may be used by Dominican Sarton, S.A.S, or any of the companies belonging to its business group for sporadic marketing communications exclusively by Sarton Dominican, S.A.S and that your data have been incorporated into the distribution list to which Dominican Sarton, S.A.S sends its commercial communications. At any time, the customer/user can request immediate exclusion of that distribution list, in order not to receive more information about Dominican Sarton, S.A.S. The customer/user warrants and respond, in any case, the truthfulness, accuracy, validity and authenticity of the supplied personal data.