We love pets! And we want all family members to come into our IKEA store and have a great day together. But because our facilities include a space dedicated to catering, our food hygiene and safety policy requires us to keep a number of standards in mind.

  • Please note that pets are not allowed in the restaurant areas, Swedish Food Store and bistro. (Applicable for any IKEA store or IKEA point with a food area).

  • You can enter with your dog as long as it is on a non-extendable leash up to a maximum of 1.5m (4.11 feet / 590.5 inches). If your dog weighs 20 kg /44.09 Lb or more, it must enter the store with a muzzle that cannot be removed during the entire visit.

  • Guide dogs, service dogs, signal dogs, therapy dogs, or warning dogs (providing medical alerts for different conditions) will be allowed on all IKEA premises, as long as they are accompanied by the person they are assisting and will not be required to wear a muzzle. 

  • Any type of pet other than a dog must be kept inside a carrier. Pets are not allowed to climb on the furniture of any of our commercial or rest areas. Pets must remain on the floor at all times or in carriers that do not allow them to get out.

  • Pets may access the restroom area, but under no circumstances will they be allowed to use the sinks as drinking fountains.

  • Remember that if your dog has been trained for attack and defense, has had aggressive episodes or is considered potentially dangerous, it must wear a muzzle at all times, in addition to carrying the appropriate documentation.

  • Each pet owner must carry, at all times, excrement collection bags, as well as cleaning wipes, if necessary.

  • Please prevent your pet from relieving itself inside our facilities. If this happens, the owner will immediately pick it up/clean it and notify our staff to ensure that the area is sanitized by the cleaning team.

  • Make sure your pet is always under the supervision of a responsible adult and avoid leaving it tied up outside IKEA premises. Because escalators may pose a risk to your pet, please try to use another option. The person who enters with the pet is considered the owner.

  • To ensure the safety of our customers and to avoid dangerous or uncomfortable situations to people or animals, IKEA reserves the right of admission of pets to events taking place in the store.

  • IKEA has the right to require to leave our premises to any pet owner that does not comply with any of the points included in these regulations, as well as those that disturb or threaten the well-being and safety of our customers, whether in terms of behavior, noise or hygiene.

  • IKEA reserves the right to modify these regulations as it may deem necessary.

  • We aim to respect all visitors, that is why our policy must take into account that your IKEA store has unique hygiene and food safety features.

Frequent asked questions

 

We love pets! And we want all family members to come into our IKEA store and have a great day together. But because our facilities include spaces dedicated to catering (restaurant, Swedish Food Store and bistro, our food hygiene and safety policy conditions the access of pets.

Dogs can enter on a non-extendable leash up to a maximum of 1.5 m (4.11 feet / 590.5 inches), all other pets can enter inside a carrier and cannot be taken out of the carrier during the visit. If your dog weighs 20 kg /44.09 Lb or more, it must enter the store with a muzzle that cannot be removed during the entire visit. Service dogs are allowed in (they give medical alerts for various conditions). Pets are not allowed to climb on the furniture in any of our commercial or rest areas. Pets must remain on the floor at all times or in carriers that do not allow the animal to get out. Pets may access the restroom area, but under no circumstances will pets be allowed to use the sinks as drinking fountains.

Yes, as long as they are duly identified, guide dog users have the right to access any public or private place, with the exceptions established by law.

Because there are hygiene and food safety reasons, which condition the access of the dog or pets.

The pet handler will be responsible for any damage and/or harm caused by the pet to IKEA premises or to third parties, and will be liable for any expenses or costs resulting from these events. In addition, such people are required to hold liability insurance.

If this happens, the owner will immediately pick it up/clean it and notify IKEA staff to ensure that the area is sanitized by the cleaning team. Owners must prevent their pets from relieving themselves inside our facilities. Each pet owner must carry, at all times, excrement collection bags as well as cleaning wipes, if necessary.