Choose how to receive your purchase
You can come and pick it up for free or receive it at home comfortably, you choose!
Important Notice
Due to restrictions on the circulation of freight vehicles during the Easter holiday, our transportation services will be suspended from 06:00 a.m. on Thursday, April 17 until 05:00 a.m. on Monday, April 21, 2025.
We thank you for your understanding.
Click & collect
IKEA Santo Domingo Store
- You can pick it up in person or we take your purchase to your car on orders starting from RD$2,000. Pick up in 72 hours.
IKEA Bávaro and Santiago Stores and IKEA La Romana Point
- Shop now and your order will be ready in 72 hours.
Price
Free service
Collect your order at your IKEA Santo Domingo Store taking the following into account:
If you collect your purchase in person, you can pick it up on floor 2 of the parking, going through the main door of the Store. Follow the signaling and go to the stand with your online invoice, the Customer Service staff will locate your order and hand it out to you.
If you collect it from your car, you can pick it up on floor 2 of the parking. Follow the signaling to 10 parking spaces available for the car collection service. Once there, write to our Whatsapp number 829-451-6522 with your parking number, your full name and the invoice number so our staff can take the order to your location.
Collect your order at the IKEA Bávaro and Santiago Store or La Romana Pick up Point by visiting the point where you made your purchase, as soon as we notify you that it is ready.
To collect your purchases, you must present your identity document, the invoice (physical or digital) and the card used to pay for the purchase. If it is another person who collects the purchase and not the holder of the purchase, the holder must send a mail authorizing delivery to that person, showing the full name and ID of the holder, as well as the full name and ID of the authorised person, plus the aforementioned, i.e. ID document, the invoice (physical or in digital format) and the card with which the purchase was paid for.
Parcel delivery service
Buy as many items as you want with the symbol
Deliveries in approximately in 3 days. In Santo Domingo, and areas near Bávaro, Santiago and La Romana.
Price: RD$ 290
Delivery service: shipping zones, rates and delivery term
Buy and receive your purchase at home comfortably.
Zone 1: Santo Domingo, La Romana, La Altagracia, Santiago
Zone 2: El Seibo, San Pedro de Macorís, Monte Plata, Sánchez Ramírez, San Cristóbal, Peravia, San José de Ocoa, Monseñor Nouel, La Vega, Salcedo, Espaillat, Puerto Plata, Valverde, Duarte, Hato Mayor, Azua, María Trinidad Sánchez, Samaná, Monte Cristi, Dajabón, Elías Piña, San Juan, Bahoruco, Independencia, Barahona, Pedernales, Santiago Rodríguez
Transportation
| Importe | Zone 1 | Zone 2 |
|---|---|---|
| Purchases up to RD$ 25,000 | RD$ 500 | RD$ 1,000 |
| From RD$ 25,000.01 to RD$ 75,000 | RD$ 1,500 | RD$ 2,500 |
| From RD$ 75,000 to RD$ 180,000 | ||
| More than RD$ 180,000 | 2.50% | |
Transport of kitchens
| Amount | Zone 1 | Zone 2 |
|---|---|---|
| Purchases up to RD$ 25,000 | RD$ 500 | RD$ 1,000 |
| More than RD$25,000 | RD$ 1,500 | RD$ 2,500 |
Delivery terms:
Zone 1: Santo Domingo, Distrito Nacional. Approximately 24 to 48 hours.
Bávaro, Santiago, La Romana. Approximately 3 to 5 working days.
Zone 2: Approximately 7 to 10 business days.
Exhibit items and / or opportunities do not apply for Transportation Service.
At all times you will know where your purchase is
You can check the status of your purchase through your session. Click here.
In addition, we will inform you through email and SMS:
- If you come to pick up your purchase, we will send you a SMS when your purchase is ready to pick up.
- If you request transportation to your home, the transport company will contact you to specify the day and time delivery
- If you request parcel delivery, the transport company will send you an email and a SMS confirming the delivery date