IKEA FAMILY CARD TERMS AND CONDITIONS

1. Object and duration of contract

Reading these general terms and conditions of contracting (hereinafter GTC) is necessary before accepting them. These General Terms and Conditions of Contracting GTC govern the relationship between the Client (hereinafter Client) and Sarton Dominicana, SAS, with registered office at Av, John F. Kennedy, Esq. Bienvenido García Gautier, Santo Domingo, D.N., C.P.10508 (hereinafter SARTON) with RNC 130403899.

SARTON manages a loyalty program under the trade names "IKEA", "IKEA Family" and "IKEA Family - Club de Ventajas" (hereinafter Program) which includes various information services between Client and SARTON, and Client and Companies associated with the Program. It may also act as an intermediary between Client and third parties in the offer of their services. The IKEA Family benefits club includes the IKEA Family VISA credit card and the IKEA Family loyalty.

The duration of the contract will be indefinite, and it may be canceled as stipulated in the section "Modifications, resolution and cancellation of contract". The Client's Identity and Electoral Card number constitutes the basic operational element of the Program, which identifies the Client and must be indicated in all communications with SARTON.

The application for affiliation in the SARTON Program is automatically canceled after 90 days if the Client does not confirm the general conditions, without any rights for the Client.
 

2. Rights and obligations of the parties

The Client authorizes SARTON to assign the rights and obligations derived from this contract to a third party upon prior notification, through which Banco Popular Dominicana must give its authorization before proceeding with the assignment of rights.

SARTON will only be liable for damages arising from the obligations assumed by SARTON in these GTC, which are willfully caused to the Client. Any other liability or damage arising from the non-compliance or defective compliance with the obligations established by SARTON in these GTC is limited to RD$1.000. SARTON, by virtue of article 102 paragraph of Law NO.358-05, may assume liability for the acts or omissions of the companies associated with the Program that offer benefits to the Client (Associated Companies in force presented on the SARTON website). Likewise, the Cardholder assumes liability for any claim regarding: Accidents, losses, damages or injuries that the client or any other person suffers as a result of having purchased goods and services from a third party, through the IKEA Family card that may be caused by or partially attributed to suppliers and other suppliers or to any other cause, condition or event outside the direct control of SARTON or Banco Popular Dominicano, issuer of the IKEA Family VISA credit card, and any of their respective affiliated companies of the Banco Popular Dominicano group, directors, officers, employees and agents; any loss or damage suffered as a result of the loss or theft of the client's credits/benefits; limitation regarding the availability of goods and services; suspension or termination of the benefit of accumulating credits for any reason.

For the operation of the Program, it is an essential requirement that the client associates their email address with entry into the Program. The client who does not provide their email cannot have access to special promotions and discounts in the Benefits Club.

All notifications from SARTON will be sent to the client's email address or, failing that, to the client's online account (user account on the website www.lKEA.com.do). The Holder can consult any questions that arise, in relation to SARTON, by calling the Customer Service number 809 567 4532 or through our email: family.sdq@ikea.com.do. Any notification made by email to the notified email address or, failing that, to the address indicated by the Client, will be valid.

For their part, the Client's obligations will be the following:

To participate in the Program, it is necessary to fill out an application for a card attached to the IKEA Family program, at which time they will already become part of the Program. Those clients who request their IFVISA card through a banking entity or financial intermediation institution may enjoy the benefits and facilities offered by the IKEA Family benefits club discount program, once they accept the general conditions of the IKEA Family program, it is mandatory that acceptance be made within a maximum period of ninety (90) calendar days, counted from the first transaction or consumption made by the client, to accept the conditions please: (i) Visit your IKEAFamily © IKEA store, (ii) Call 809-567-4532, option 3 or (iii) Register your account at www.IKEAFamily.com.do.

For proper operation, it is necessary that the Client provides their true and updated personal data at all times.

Participation in the Program does not entail other expenses for the Client than those established in the General and Particular Conditions of each of the services acquired through SARTON.
 

3. Modifications, resolution and cancellation of contract

SARTON, upon prior notification to Banco Popular, may introduce, at any time, changes to these GTC or to any other rule related to the development of the Program, safeguarding the rights acquired by the Client up to that moment. Such changes will be notified to the Client by email with fifteen (15) days in advance. If the client is not in agreement, they have the possibility within this period to terminate the contract, communicating with SARTON. The modifications made will enter into force automatically from their publication on the website www.IKEA.com.do prior notification and approval of the National Institute for the Protection of Consumer Rights of the Dominican Republic.

SARTON may terminate the contract by notification to the email address provided by the Client or, failing that, to the Client's online account, and demand the pertinent responsibilities from the Client who makes improper use of the Program, or fails to comply with these GTC, or due to supervening impossibility of SARTON to provide its services.

Both parties may terminate this contract with full indemnity and without the need to allege just cause, thus ending the Client's participation in the Program by written notification to the other party with at least one month's notice to the expected termination date.

Without prejudice to the Client's right to terminate the contract as established in the previous point, any modification to the GTC or to the intermediation of the various services must be previously accepted by the Client, in that sense if they accept them these changes will be applied from the date of notification of the modification on the website www.IKEA.com.do, likewise they will be duly notified by email.

In the event that SARTON unilaterally cancels the Program, it will be made public on the website www.IKEA.com.do and simultaneously notified by email to the Client or, failing that, to the Client's online account.

The participation of companies associated with the Program may be canceled Immediately by SARTON without the need for prior notice, informing the Clients with notification of the modification on the website www.IKEA.com.do or by email through monthly newsletters.
 

4. Personal data protection policy.

Basic information on data protection

Responsible	Sarton Dominicana SAS
Purpose	Management of the Loyalty Club For Sending advertising and offers
Legitimation	The management of the Loyalty Club Management of subscription of card services Consent of the interested party
Recipients	Sarton Dominicana SAS
Rights	Access, rectify and delete your data, or oppose certain uses of the same as well as other rights as explained in the additional information
Additional information	You can consult the additional and detailed information on data protection in the documentation provided in this act and at: Sarton Dominicana SAS www.IKEA.com.do/es/lea/Protección-de-datos

I want to receive from Sarton Dominicana SAS. the information of my accumulated savings, special discount extensions, offers of Furniture and Decoration adjusted to my preferences and advice to improve the quality and price of my contracted insurances being able to unsubscribe easily.

SARTON, in compliance with the provisions of Organic Law No. 172-13, on Protection of Personal Data, informs the Client that the personal data provided as a consequence of acceptance of these GTC or provided by contracting any service offered by SARTON, will be incorporated into a data file owned by SARTON and maintained under its responsibility, for the purpose of managing the relationships maintained with said users.

The Client undertakes to guarantee the veracity and authenticity of the information and data that they communicate by virtue of the use of the various services offered by SARTON. In this sense, it will be the Client's obligation to keep the information and data updated so that they correspond to reality at all times. Any false or inaccurate statement that occurs as a consequence of the information and data stated, as well as the damages that such information may cause, will be the responsibility of the Client.

The Client accepts to receive periodic information about the Program and expressly authorizes SARTON to collect and process their personal data for the purpose of developing the Program, including marketing actions (postal mail, email, magazine, SMS, statements, raffles and digital marketing) of the Program.

The holder may express their refusal to the communication of their personal data and to the processing of the same according to the chosen option:

By checking this box, the parties agree that the personal data of the interested party will not be subject to assignment, nor used for the offer of other products and services. Participation in the program entails acceptance of receiving advertising from SARTON and Companies associated with the Program, so refusal to receive it or refusal to deliver the credit/debit card at the place indicated by SARTON, will be understood as a waiver of participation in the Program.

The Client expressly authorizes SARTON, to demand and receive from the various Associated Companies intermediated personal data, including the associated bank account for credits of discounts derived from the Program, the movements and consumptions of the Client necessary for the application of the program.
 

The registered data may be used both commercially and transactionally and for the purpose of carrying out statistics, sending Scientific Information, managing Incidents or conducting market studies, in addition to the main use for which they were provided membership in the IKEA Family Benefits Club, The Client authorizes the transfer of the data subject to treatment to the Companies associated with the Program, exclusively to attend to the purposes of the Program to which they belong. The Client's acceptance for their data to be processed or transferred in the manner established in this paragraph always has a revocable character, in accordance with the provisions of articles 3 and 4 of Organic Law No. 172- 13, on Protection of Personal Data.

By providing personal data to SARTON, users declare to fully accept freely and voluntarily the processing of the same by SARTON. Users may exercise, at any time, the rights of access, rectification, cancellation and opposition to their personal data, as well as revoke the consent granted or oppose the processing of such data for the sending of commercial communications. The exercise of these rights must be carried out by written communication addressed to the Customer Service Department of IKEA Family Santo Domingo, Av. John F. Kennedy, Esq. Bienvenido García Gautier, Santo Domingo, D.N., C.P.10508.

SARTON undertakes to comply with the obligation to keep secret the personal data subject to treatment and declares its intention to implement the necessary technical and organizational measures to guarantee the security of personal data and prevent its alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the stored data and the risks to which they are exposed, whether they come from human action or the physical or natural environment. The Client is responsible that the cardholder, being the same or beneficiary, has also accepted these GTC.

5. Particular conditions of debit/credit card Attached to the Program (IKEA Family VISA)

5.1 Cash discounts The Associated Companies offer cash discounts through the IKEA Family program to Clients holders of Debit/Credit Cards attached to the Program. SARTON requires a minimum annual consumption of RD$ 5,000.00 (five thousand pesos with 00/100) with Card for its maintenance in the Program.

Without prejudice to SARTON's right to deny incorporation into the Program of the applicant Clients, they will enjoy the rights arising from the Program from the moment of delivery to authorized personnel at the enabled SARTON sales points (store addresses that appear on the SARTON website) of a copy of these particular conditions, duly signed, and the authorization of charge and credit to the bank account designated by the Client of the expenses caused by means of the Debit/Credit Card attached to the Program and the discounts obtained with it.

The Client of the debit/credit card receives a discount when purchasing from the Companies associated with the Program (Associated Companies in force presented on the SARTON website), exclusively in operations carried out with their Debit/Credit Card attached to the Program.

SARTON will only credit or redeem the discounts that appear at any time in the information available to the Client on the website www.IKEA.com.do. Discounts from different Campaigns are NOT accumulative; the Campaign with the highest discount for the Client will always apply.

Discounts will accumulate and be accounted for in monthly periods and will be credited, by bank transfer, to the bank account indicated by the Client in the Program registration form or to the IKEA Family VISA credit card account directly, at 35 days from the end of the accounted month, and provided that they have accumulated the minimum discount amount published on the web www.IKEA.com.do or, failing that, it will be added to the balance of the following periods and paid. Per month, up to the maximum established on the website www.IKEA.com.do in accumulated discounts, according to the discount accumulation policy established in annex I. Pending balances for credit will not accrue any interest. SARTON may modify the minimum credit amount at any time, this modification will be notified to the client by email. The Client can consult their accumulated discounts for purchases made in their own account at www.IKEA.com.do. If within 90 days after the purchase the client does not present a written claim, it will be understood that they give their conformity to the accumulated discount. In case of a client claim, SARTON may request the client for purchase receipts, to verify the right to said discount.

5.2 Purchase Check discounts. The Client of a debit/credit card attached to the Program, in addition to receiving cash discounts, will receive purchase check discount for purchases made with their Card in External Businesses, these businesses not being Associated Companies to the Program. Purchase check discounts do not accumulate for purchases in Associated Companies, nor ATM withdrawals, nor payments, interests or payments through third parties (for example PayPal or any other payment service). The purchase check discount consists of accumulative discounts of 2% reimbursed in the form of Purchase Check, payable monthly and to be redeemed in IKEA Stores of the Dominican Republic for the purchase of furniture and decoration for a minimum amount of RD$ 2,500.00 (does not apply to restaurant products, cafeteria, Swedish store or services such as assembly and transport). The Purchase Check will be issued at 35 days from the end of the natural month and its value is governed by the minimum and maximum specified in Annex I - Limits and prices table. Any excess in purchases above the previously indicated amount will not be taken into consideration for these purposes nor will the excess be credited for the next month. In cases of not reaching the minimum amount of the Purchase Check, it will accumulate until it equals or exceeds the minimum amount. The Purchase check is non-transferable, strictly personal use and with a validity of 90 days from its issuance and must be consumed in its entirety in a single purchase. For purchases made paid with Purchase Check, the return and warranty policy established by the seller of the product/service applies.

For the operation of the Program, The Client authorizes Sarton to demand on their behalf from the financial entity that issues the credit/debit card attached to the Program the Client's personal data as well as data related to registration, deregistration and transactions of the credit/debit card contracted through Sarton, under the rules of the Data Protection legislation exposed in clause 4 of this contract.

Any pending balance of discounts not credited to the Client expires at 24 months, regardless of its reason.

The Program's promotions are limited to those that SARTON have duly authorized and they must be registered with Proconsumidor.

The discounts obtained and other rights and obligations arising from this contract are personal and non-transferable to third parties. The improper use of the Card is strictly prohibited, both by the Client and by the Associated Companies, who will be liable for the damages caused to SARTON, improper use being considered when the Card is used by a non-Client or for the benefit of a non-Client.

SARTON is only responsible for the discounts obtained by the use of the Debit/Credit Card attached to the Program, without any liability to the Client or third parties regarding the products or services that are the object of the business originating the discount. The associated companies are responsible for the products or services offered in the discount program. SARTON will only enter discounts that have been collected from the Associated Companies where the discount originated.
 

SARTON does not offer warranties or statements (express or implied) of any kind, regarding the products and services derived from the discount offer, which are provided as they are at the time of being published on the web, magazines, catalogs, brochures, guides of associated establishments or any other document. All products and services derived from the discount offer are provided as they are at the time of being published by SARTON on the web, magazines, catalogs, brochures, guides of associated establishments, they reflect the conditions of use, terms, warranties or exceptions related to them respectively.

Discounts, credits/credits have no monetary value or in cash nor do they constitute legal tender and under no circumstances can they constitute the basis of a monetary claim against SARTON or any of their respective affiliated companies, directors, officers, employees and agents. That discounts are a benefit that can be limited by SARTON when any of the parties subscribed to the Program fail to comply with their obligations, at any time and without compensation and that in case of fraud or abuse in the use of discounts, credits and additional benefits of the program., SARTON may take immediate administrative measures or legal action.

The Client may consult, upon registration on our Website, the statement of purchases made in the Companies associated with the Program, with the dates, amounts and cash discounts that will be credited to the informed current account., through the website www.IKEA.com.do without additional cost.

SARTON may cancel the balance and demand the pertinent responsibilities from the Client who makes improper or fraudulent use through the Card, or fails to comply with these GTC, for non-payment of any invoice or charge, for lack of credit or replacement of the bond in case a week has passed since the request was made to do so.

In case of cancellation of the service, the discounts pending to be credited to the Client remain in favor of SARTON, without any possibility of claim by the Client. If the balance is negative, the service is only canceled after compensation with pending charges in favor of SARTON, with full indemnity for SARTON.

6. Particular conditions of the IKEA Family Loyalty card

 

SARTON also offers Clients whose card application is not approved by the financial intermediation entity of a debit/credit card, a Loyalty card, whose nature is not financial and through which discounts are offered in the form of vouchers.

The obtaining of the Loyalty card is not compatible with the possession of a debit/credit card attached to the Program, always giving preference to the credit/debit card.

The Client of the Loyalty card receives a discount when purchasing from the Companies associated with the Program that offer discounts for the loyalty card, exclusively in operations carried out by registering the Loyalty card attached to the Program. For the discount registration, it is necessary to present the Loyalty card before starting the purchase.

The accumulation, accounting, periodicity and minimum and maximum amounts of discounts generated by the use of the Loyalty card apply in the same way as the cash discounts specified in the particular conditions of the debit/credit card attached to the Program. Only purchases paid in cash or with debit/credit card accumulate discounts, purchases paid with other payment methods being excluded from discount accumulation.

Purchases that may have been registered before the client had accepted the general and particular conditions of the Program will accumulate for the same natural month of the date on which they have accepted said conditions, and the maximum discount payment according to the table published on the website www.IKEA.com.do will apply

The accumulated discounts will be issued in the form of a voucher to use exclusively in establishments indicated on the website www.IKEA.com.do. The minimum and maximum of the issued voucher is published on www.IKEA.com.do. The voucher can be downloaded through the client's account on www.IKEA.com.do and specifies the client's name and Identity and Electoral Card number and redeemable amount and expiration date. The voucher has an expiration date of 90 days from its issuance, and can only be used in full on the same day during this period.

The Client can consult their accumulated discounts for purchases made in their account at www.IKEA.com.do. If within 45 days after the purchase the client does not present a written claim, it will be understood that they give their conformity to the accumulated discount. In case of a client claim, SARTON may request the client for purchase receipts, to verify the right to said discount.

In case of cancellation of the service, the discounts pending to be issued as discount check remain in favor of SARTON, without any possibility of claim by the Client. If the balance is negative, the service is only canceled after compensation with pending charges in favor of SARTON, with full indemnity for SARTON.

7. - Applicable Law

 

	Debit/Credit Card	Loyalty Card	Purchase Check Discount
Minimum discount / voucher to enter	RD$150	RD$300	-
Maximum discount / voucher to enter	RD$15,000	RD$7,500	-
Minimum discount to issue Purchase Check	-	-	RD$150
Maximum discount to issue Purchase Check	-	-	RD$500
Minimum purchase Purchase Check redemption	-	-	RD$2,500

Information supply

By virtue of the provisions of the Organic Law on Protection of Personal Data No. 172-13, of December 13, 2013, THE CLIENT authorizes THE BANK to consult it in the database of the Credit Information Societies (SIC), for credit evaluation purposes, as well as any other use that THE BANK deems necessary to comply with current legislation and the provisions on prevention of money laundering and terrorist financing. that are necessary for the provision of THE BANK's services to THE CLIENT as well as to comply with current legal provisions, especially. to the provisions on prevention of money laundering and terrorist financing. THE CLIENT declares, recognizes and accepts the use and conservation of the personal and credit information provided to THE BANK, empowering both this and its parent company, Grupo Popular, S. A., the subsidiaries of the latter and its subsidiaries, to maintain said information in their databases. Likewise, THE CLIENT authorizes THE BANK to transmit to the Credit Information Societies (SIC) the required patrimonial and extra-patrimonial information in accordance with legal parameters and necessary for the purposes of credit evaluation by other subscribing institutions of said Credit Information Societies, recognizing and guaranteeing that the disclosure of said information by THE BANK, in that sense THE BANK, undertakes to inform THE CLIENT the following:

a) The purpose for which they will be used and who may be their recipients or class of recipients.

b) The existence of the file, register, database or any other type and the identity and address of its responsible.

c) The possibility of the interested party to exercise the rights of access, rectification and suppression of the data.

Likewise, THE CLIENT consents and authorizes THE BANK to transfer the Information provided, Including biographical information such as: name, age, address and telephone, to its collection managers, to the parent company of THE BANK, Grupo Popular, S. A., to the subsidiaries of the latter, to its subsidiaries and to the societies with whom it maintains referral agreements or business relationships to comply with the purposes directly related to the legitimate interest of THE BANK and THE CLIENT, maintaining this the power to rectify or suppress the data that proves to be incorrect, incomplete, outdated or whose registration is prohibited.

PARAGRAPH I:- Likewise, THE CLIENT expressly authorizes THE BANK to consult their data in the Cedulados Master maintained by the Central Electoral Board (JCE), in accordance with the provisions of the Regulation that establishes the Procedure to Access the Cedulados Master and Sets the Rates for Access Services dated July 23, 2013, regarding the consultation made in the aforementioned Master, understanding that said data must be handled with due confidentiality and cannot be disclosed without the consent of THE CLIENT.

Registered with Pro Consumidor under No. 1186-2022