Shopping online at IKEA is very easy!
You can find many items under sections of the top menu bar and also in or through the web browser.
Remember that every time you choose or add an item to your shopping cart, it'll be saved on top of the web, in "View Shopping cart" indicating the number of items added.
Picking up your purchase at your IKEA stores (Santo Domingo, Bávaro and Santiago) or at your Pick up Point (La Romana) or delivery your purchase home at a minimum additional cost.
View shipping rates
You can check the status of your purchase through My account > My orders.
Furthermore, you will be notified of every process by sms or email.
If you prefer or need further information, please contact Customer Service via phone number: 809 567 4532
Once you have chosen all items you want to purchase and clicked "Make Order", we will request a user in order to offer you a more secure purchase.
See point 7 if you want more information about transactions security.
If you are a registered customer enter your information and click "Login", if your forgot your password, click "Forgot your password?" and we will send you a new password to the e-mail address provided by you.
If you are a new customer, enter your email at "Dont´t have an account yet?" and click "Create account".
Now you can fill in the data needed to pay your order and receive it at home.
The payment options you may select are:
This option allows you to close the on-line shopping process, for which we use a AZUL payment server in order to ensure that all transactions will be made under a secure conection. You will be able to pay your purchases with your VISA, MASTERCARD or AMERICAN EXPRESS credit or debit card.
By phone: In this case our IKEA Contact Center department will contact you to proceed with the purchase and coordinate the delivery and inform you about the order status. For more information you can contact our IKEA Contact Center through e-mail at email@example.com
All transactions are carried out under a secure connection that guarantees confidentiality of all your data.
The majority of our items come in flat packages to facilitate transport and so you can easily take them home yourself. If you prefer someone to take your purchase home, we provide you with our home delivery service. Check the delivery service rates.
We deliver it for free to your IKEA Pick up Point.
Once purchase has been processed you will receive an email from our IKEA Contact Center confirming your order.
Remember in this section you can check the state of your purchase at any time My account > My orders.
You should check a listing with all the IKEA Guarantee Information about items' general terms and conditions.
See Limited Guarantees Program
If you want to know how many units of each item are available in detail, our IKEA Contact Centre service will be pleased to help you through 809 567 4532 or sending us an email to firstname.lastname@example.org
The items purchased ONLINE at www.ikea.com.do can be changed and returned in our IKEA Points.
If you are not entirely satisfied with your purchase, service or quality of the product or simply changed your mind, return the unused item in the original packaging within 90 days with your receipt. Once we receive the merchandise in our stores and after checking the state thereof we will proceed to refund your money in the same method of payment as the original payment.
For defective items and incorrect shipments the exchange and return will be admitted and Sarton Dominicana S.A.S., will be responsible of shipping charges, to the IKEA store.
To make a return, send us an email to email@example.com or call 809 567 4532.
In Sarton Dominicana S.A.S. we’re interested in offering you a high level of security and protect confidentiality of the details you provide so that all commercial transactions are carried out in a safe server environment under the SSL (Secure Socket Layer) protocol.
If you experience problems accessing any part of our site, may be due to the model or version of your browser settings or options thereof.
You can make an initial verification of your model or edition through the Help menu, in section "About..."
You can also verify if the problems are generated becuase your browser is set with a "High" level security option, in which case the "Internet Options" heading, "Security" section, should be modified and placed at a "Medium" level.
If you need our help to find the solution or if you have any doubt regarding the functioning of our purchase system, contact us by calling 809 567 4532. We'll be pleased to help you.
In compliance with the provisions of the Organic Law 172-13 of December 13th, on the Protection of Personal Data, as a customer of Sarton Dominicana S.A.S. you may exercise the rights of access, rectification, cancellation and opposition at any time, by communicating in writing to:
Sarton Dominicana S.A.S.
John F. Jennedy Avenue, corner with Bienvenido García Gautier Street
El Pino, Santo Domingo
You can also get in contact with us through the email address: firstname.lastname@example.org or calling 809 567 4532.