HOW TO SHOP ONLINE

Shopping online at IKEA is very easy!

1. Get inspired through our website and pick the items you like the most.

You can find many items under sections of the top menu bar and also in or through the web browser.

2. Create your list by marking the products you want to buy.

Remember that every time you choose or add an item to your shopping cart, it'll be saved on top of the web, in "View Shopping cart" indicating the number of items added.

3. When you have the complete list, click in buy in "place order" and you will be able to choose:

Picking up your purchase at your IKEA store, at any of the Pick up Points (Santiago, Bávaro, La Romana) or delivery your purchase home at a minimum additional cost.
View shipping rates

4. Once your order is made, you'll be always informed of every order status

You can check the status of your purchase through  My account > My orders.

Furthermore, you will be notified of every process by sms or email.

If you prefer or need further information, please contact Customer Service via phone number: 809 567 4532

1. MAKE YOUR PURCHASE

Once you have chosen all items you want to purchase and clicked "Make Order", we will request a user in order to offer you a more secure purchase.

See point 7 if you want more information about transactions security.

If you are a registered customer enter your information and click "Login", if your forgot your password, click "Forgot your password?" and we will send you a new password to the e-mail address provided by you.

If you are a new customer, enter your email at "Dont´t have an account yet?" and click "Create account".

Now you can fill in the data needed to pay your order and receive it at home.

2. PAYMENT OPTIONS

The payment options you may select are:

CARD payment:

This option allows you to close the on-line shopping process, for which we use a AZUL payment server in order to ensure that all transactions will be made under a secure conection. You will be able to pay your purchases with the credit or debit card you want.

DIRECT payment or through IKEA Contact Center staff

By phone: In this case our IKEA Contact Center department will contact you to proceed with the purchase and coordinate the delivery and inform you about the order status. For more information you can contact our IKEA Contact Center through e-mail at telepedidos.sdq@ikea.com.do

All transactions are carried out under a secure connection that guarantees confidentiality of all your data.

Note: Por temas de seguridad, para pagos con tarjeta de crédito embozadas (datos en relieve) es imprescindible el planchado de la tarjeta físicamente, en su defecto, pagos con otras tarjetas de crédito (chip o tarjetas sin embozar) y pagos realizados por clientes en el extranjero deben ser realizados vía transferencia bancaria. Para mayor información contacta a tu representante de Telepedidos email: telepedidos.sdq@ikea.com.do or at the phone 809 567 4532.

3. DELIVERY

The majority of our items come in flat packages to facilitate transport and so you can easily take them home yourself. If you prefer someone to take your purchase home, we provide you with our home delivery service. Check the delivery service rates.

We deliver it for free to your IKEA Pick up Point.

Once purchase has been processed you will receive an email from our IKEA Contact Center confirming your order.

Remember in this section you can check the state of your purchase at any time  My account > My orders.

4. PRODUCT GUARANTEE

2
years limited GUARANTEE
5
years limited GUARANTEE
10
years limited GUARANTEE
15
years limited GUARANTEE
25
years limited GUARANTEE

You should check a listing with all the IKEA Guarantee Information about items' general terms and conditions.

See Limited Guarantees Program
 

Price Guarantee:

There are some items that have special prices, you can identify them because they are marked with a red quadrant, only by clicking on them the characteristics will open up and you'll be able to see both the previous price and the special one. You must take into account that these items will have a limited selling time depending on the promotion, offer or sales period. To check the availability of the items and specific conditions get in contact with our IKEA Contact Centre on 809 567 4532.

You should know that cooktops do not have incorporated connecting cable to the power supply not included in the selling price. If you want to learn in detail the installation conditions you must read the appliances instructions where you will see Item features, security, maintenance and cleaning, installation and guarantees.

Prices can change during the year. The price of the items in combination can be subject to variations. Due to technical issues, there could be changes in the items that comprise this item.

5. AVAILABLE COMMITMENT

Even though we make our best effort to provide correct information in this Web, we apologize if during the year we change any item from stock. Also it is good to know that some items may vary in color or size.
 

If you want to know how many units of each item are available in detail, our IKEA Contact Centre service will be pleased to help you through 809 567 4532 or sending us an email to telepedidos.sdq@ikea.com.do


6. EXCHANGE AND RETURN POLICY

Our commitment to our customers is to provide the highest quality and the best guarantee.
 

Exchange and Return of an item in island with IKEA stores:
 

The items purchased ONLINE at www.ikea.com.do can be changed and returned in our IKEA Points.

If you are not entirely satisfied with your purchase, service or quality of the product or simply changed your mind, return the unused item in the original packaging within 90 days with your receipt. Once we receive the merchandise in our stores and after checking the state thereof we will proceed to refund your money in the same method of payment as the original payment.

Please note delivery fees are not refundable if the merchandise is returned.


The return of the items will not incur expenses as long as the items are handed in at the Warehouse or IKEA Point where they were picked up.
 

For defective items and incorrect shipments the exchange and return will be admitted and Sarton Dominicana S.A.S., will be responsible of shipping charges, to the IKEA store.

 

To make a return, send us an email to telepedidos.sdq@ikea.com.do or call 809 567 4532.

7. PERSONAL INFORMATION:

Registration, modification, security policy and confidentiality


When you make purchases through our Web or access certain services, you'll need to register your details. At the time you register or place an order, your personal information and your payment option will be added to our database, only being used to process your order, and also send you information about interesting offers and promotions, or to add your data to our recruitment process.
 

In Sarton Dominicana S.A.S. we’re interested in offering you a high level of security and protect confidentiality of the details you provide so that all commercial transactions are carried out in a safe server environment under the SSL (Secure Socket Layer) protocol.

If you experience problems accessing any part of our site, may be due to the model or version of your browser settings or options thereof.

You can make an initial verification of your model or edition through the Help menu, in section "About..."

You can also verify if the problems are generated becuase your browser is set with a "High" level security option, in which case the "Internet Options" heading, "Security" section, should be modified and placed at a "Medium" level.

If you need our help to find the solution or if you have any doubt regarding the functioning of our purchase system, contact us by calling 809 567 4532. We'll be pleased to help you.

In compliance with the provisions of the Organic Law 172-13 of December 13th, on the Protection of Personal Data, as a customer of Sarton Dominicana S.A.S. you may exercise the rights of access, rectification, cancellation and opposition at any time, by communicating in writing to:

Sarton Dominicana S.A.S.

John F. Jennedy Avenue, corner with Bienvenido García Gautier Street

El Pino, Santo Domingo

Dominican Republic

You can also get in contact with us through the email address: telepedidos.sdq@ikea.com.do or calling 809 567 4532.





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