General Contracting Conditions

1. Subject and duration of the contract

The reading of the present general contracting conditions (hereinafter CGC) is necessary before accepting them. These CGC rule the relation between the Customer (hereinafter Customer) and Sarton Dominicana, SAS, registered office at John F. Kennedy Ave, corner with Bienvenido Garcia Gautier street, Santo Domingo, D.N., C.P.10508 (hereinafter SARTON) with RNC (taxpayer number) 130403899.

SARTON runs a loyalty program with the commercial names "IKEA", "IKEA Family " and "IKEA Family - Advantages Club" (hereinafter Program) where it includes several information services between Customer and SARTON, and Customer and Associated company to the program. It can also act as a intermediary between Customer and third parties, in the offer of its services.

The lenght of the contract will be indefinite, it can be cancelled according to what is stipulated in the section "Modifications, resolution and contractual cancellation". The identity card number of the Customer constitutes the base operating element of the Program, that identifies the Customer and it must be indicated in all the communications with SARTON.

The application to sign up in the SARTON Program is automatically cancelled after 90 days if the Customer fails to confirm the terms and conditions, giving no rights to the Customer.

2. Rights and obligations of the parts

The Customer empowers SARTON to grant the rights and obligations under this agreement to a third party previoulsy notifying it through SARTON's email and website.

SARTON will only be liable for damages arising from the obligations assumed by SARTON in these GTC, which are wilfully caused to the Customer. Any other liability or damage arising from the breach or defective fulfilment of the obligations established by SARTON in these GTC is limited to RD$ 1.000. SARTON is not responsible for the acts or omissions of the companies associated to the Programme that offer benefits to the Customer (Associated Companies that are in effect present on the SARTON web). Likewise, SARTON is not liable, and therefore the cardholder releases of any complaints referred to: Accidents, loses, damages or injuries to the customer or any other person as a result of buying goods or services from a third party, through the IKEA Family card that could be cause by, or partially attributed to providers or other suppliers or to any other cause, condition or event out of the direct control of SARTON or the Banco Popular Dominicano, issuer of the IKEA Family VISA credit card, and any of their corresponding affiliated companies of the Banco Popular Dominicano, directors, officials, employees and agents; any loss or damage suffered as a result of the loss or theft of the customer credits/benefits; limited to the availability of goods and/or services; suspension or termination of the benefit of accumulating credits for any reason.

For the operation of the Program it is necessary for the Customer to associate his/her email address at the entrance to the Program. The Customer who does not provide his/her email cannot access special promotions and discounts.

All SARTON notifications will be directed to the email address or failing that in the Customer's online account (user account of the website www.IKEA.com.do). The Holder can consult any doubt that may arise, related to SARTON, by calling the Customer Service number 809 567 4532 or through our email address: family.sdq@ikea.com.do. Any notification practiced through email address at the notified email address or, in the address indicated by the customer, will be valid.

For their part, the client´s obligations will be as follows:

To participate in the Program it is necessary to complete a card application attached to the IKEA Family program, at which time you will become part of the Program.

For the proper functioning it is necessary for the Customer to provide their true updated personal data at all times.

Participation in the Program does not entail any other expenses to the Customer than those established in the General and/or Particular Conditions of each of the services acquired through SARTON.

3. Modifications, resolution and contract cancellation

SARTON reserves the right to be able to terminate the contract by notifying the electronic address provided by the Customer or failing that in the Customer's online account, and demand the relevant responsibilities to the Customer for having made misuse of the Program, or breaching these GTC, or for the supervening impossibility of SARTON to provide its services..

Both parties may terminate this contract in complete indemnity and without the need to plead just cause, thus terminating the Customer's participation in the Program by written notice to the other party at least one month prior to the expected date of resolution.

Without prejudice to the Customer's right to terminate the contract relating to the Program as set out in the previous point, any modification in the GTC or the intermediation of the various services shall be understood as accepted by the Client and will be applied from the date of notification of the modification on the website www.IKEA.com.do

In the case that SARTON cancelled the Program unilaterally, it will be made public on the website www.IKEA.com.do and it will be simultaneously notified by email to the Customer or failing this on the online Customer account.

The participation of the companies associated to the Program can be canceled immediately by SARTON without the need of prior notice, informing the Customers with notification of the modification on the www.IKEA.com.do website.

4. Personal Data Protection Policy

SARTON in compliance with what stated in the Organic Law No.172-13, on the Protection of Personal Data, informs the Customer that the personal data that are provided as a consequence of the acceptance of the present GTC or provided to contract any service offered by SARTON, will be incorporated to a personal data file of SARTON and kept under its responsibility, with the aim of managing the relations kept with those users.

The Customer agrees to guarantee the veracity and authenticity of the information and data provided by virtue of the use of various services offered by SARTON. In this sense, it will be Customer’s obligation to keep information and data updated in such a way that they correspond to reality at all times. Any false or incorrect statements that occur as a consequence of the information and data expressed, as well as the damages that such information may cause, will be responsibility of the Customer.

The Customer agrees to receive periodic information from the Program and expressly authorizes SARTON to collect and process his/her data on a personal basis for the purpose of developing the Program, including marketing actions (postal mail, email, magazine, SMS, excerpts, raffles, etc.) of the Program and the Associated companies, as well as to be processed by third parties and to assign them to Companies associated with the Program for other marketing purposes.

The owner may express his/her refusal to communicate his/her personal data and the processing thereof according to the option chosen:

☐ By checking this box, both parties agree that personal data of person concerned may not be transferred, or used to other products or services offers. The participation in the program implies acceptance of receiving advertising from SARTON and the Companies associated to the Program, so the refusal to receive it or the refusal to the delivery of the credit/debit card at the place indicated by SARTON, will be understood as a waiver of participation in the Program.

The Customer expressly authorizes SARTON to require and receive personal data from various intermediate associated companies, including the bank account associated for the crediting of discounts derived from the Program, the movements and usages of the Customer, necessary for the application of the program.

Registered data may be used for the purpose of making statistics, transferring scientific information, managing incidences or performing of market surveys, in addition to those data that have been expressly obtained.

Customer authorizes to transfer the data subject to precessing to the Companies associated to the Program, exclusively to meet the aims of the program to which it belongs. Customer acceptance so that their data can be processed or transferred in the manner established in this paragraph, is always revocable, in accordance with the provisions of articles 3 and 4 of the Organic Law No. 172-13, on the Protection of Personal Data.

By providing personal data to SARTON, users declare to accept, fully and without reservation, the treatment thereof by SARTON.

Users may exercise at any time, the rights of access, rectification, cancellation and objection of their personal data, as well as revoke the consent granted or oppose the processing of such data for the sending commercial communications. The exercise of these rights must be carried out by written communication addressed to the Customer Service Department of IKEA Family Santo Domingo, Av. John F. Kennedy, Esq. Bienvenido García Gautier, Santo Domingo, D.N., C.P.10508.

SARTON undertakes to comply with the obligation to maintain secrecy regarding personal data subject to process and declare its intention to implement the technical and organizational measures required to guarantee the safety of personal data and avoid its alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed, whether from human action or physical or natural environment. The Customer is responsible for the cardholder, being the same or beneficiary, has accepted these GTC.

5. Special conditions of the debit/credit card adhered to the Program

The Associated companies offer cash discounts through the IKEA Family program to the Customers holders of debit/credit Cards adhered to the Program. SARTON reserves the right to demand a yearly Card minimum use of RD$ 5,000.00 (five thousand pesos with 00/100) for maintenance in the Program.

Without prejudice to the right of SARTON to refuse incorporation of applicant Customers to the Program, they will enjoy their rights arising from the Program from the moment of delivery to the authorized personnel at the authorized points of sale of SARTON (addresses at the stores included on the SARTON website), by a copy of the present particular conditions, duly signed, and charge and payment authorization to the bank account designated by the Customer for the expenses incurred by the debit/credit Card attached to the Program and the discounts obtained with it.

The debit/credit card Customer receives a discount when purchasing from the Companies Associated to the Program (valid Associated Companies shown on the SARTON website), exclusively for the transactions performed with their credit/debit Card adhered to the Program.

SARTON will only credit or exchange the discounts that appear at any time in the information that is available to the Customer on the web page www.IKEA.com.do. Discounts from different campaigns are NOT cumulative; the Campaign with higher discount for the Customer will always apply.

The discounts will be accrued and counted in monthly periods and will be credited, by bank transfer, to the bank account indicated by the Customer in the program registration form, 35 days from the end of the month counted, and provided that the minimum discount amount published on the website www.IKEA.com.do or, failing that, it will be added to the balance of the following periods and paid. After a month, up to the maximum established on the website www.ventajon.com in accumulated discounts will be paid. Unpaid balances will not accrue any interest. SARTON reserves the right to change the minimum amount of credit at any time. The Customer can check their accumulated discounts for purchases made on their own account inwww.IKEA.com.do. If within 45 days of the purchase the customer does not file a written claim, it will be understood that he agrees to the accumulated discount. In the event of a customer complaint, SARTON may ask the customer for proof of purchase, to verify the right of the discount.

Any outstanding balance without payment to the Customer expires after 24 months independent of its reason.

The promotions of the Program are limited to those that SARTON has authorized in a timely manner.

The discounts obtained and other rights and obligations arising from this contract are personal and non-transferable to third parties. The misuse of the Card, both by the Customer and the Associated Companies, who will be liable for any damages caused to SARTON, considered to be misuse when using the Card by a non-Customer or for the benefit of a non-Customer, is strictly prohibited.

SARTON is only responsible for the discounts obtained by the use of the debit/credit Card attached to the Program, without any liability to the Customer or third parties with respect to the products or services objecting to the business origin of the discount. SARTON will only enter discounts that have been collected from the Companies where the discount originated.

SARTON does not offer guarantees or declarations (expressed or implicit) of any type, regarding the products or services derived from the offer of discount, which are provided as found at the moment of publication on the web, magazines, catalogs, brochures, guides of the associated businesses or any other document.

The discounts and credits do not have monetary or cash value and do not constitute a legal currency and cannot, under no circumstance, constitute the foundation of a monetary claim against SARTON o any of the affiliated companies, directors, officials, employees and agents. That the discounts are a benefit that can be limited by SARTON at its own discretion when any of the parts subscribed to the Program breaches their obligations, at any time and without compensation and that in case of fraud or abuse in the use of the discounts, credits, etc., SARTON could take immediate administrative measures or legal action.

The Customer could check, previous registration on our Web, the extract of the purchases made in the Companies associated to the Program, with the dates, amounts and cash discounts that will be credited to the current account informed, through the website www.IKEA.com.do without additional cost.

SARTON reserves the right to cancel the balance and demand the relevant responsibilities to the Customer who make improper or fraudulent use through the Card, or breaches these GTC, for nonpayment of any bill or charge, for lack of payment or bail replacement in the event that a week has elapsed since the request to do so has been made.

In the event of cancellation of the service, the discounts pending to credit to the Customer will stay in favor of SARTON, without the possibility of claiming from part of the Customer. If the balance was negative only the service is canceled with previous compensation of the pending charged in favor of SARTON, with total indemnity for SARTON.

6. Particular conditions of the Fidelity card

SARTON also offers to Customers whose card application is not approved by the financial entity of a debit/credit card, a Fidelity card, whose nature is not financial and through which discounts are offered in the form of bonuses.

Obtaining the Fidelity Card is not compatible with the possession of a debit/credit card attached to the Program, always giving preference to the credit/debit Card.

The Customer of the Fidelity card receives a discount when buying at the Associated Companies that offer discounts for the fidelity card, exclusively on the operations made registering the Fidelity card adhered to the Program. For the registration of the discount it is necessary to present the Fidelity card before initiation the purchase.

The accumulation, accounting, periodicity and minimum and maximum amounts of the discounts generated by use of the Fidelity card, apply in the same way as the cash discounts specified in the particular debit card/credit conditions adhered to the Program. Only purchases paid in cash or debit/credit card accrue discounts, excluding accrual of discounts purchases paid with other forms of payment.

Purchases that may have been recorded before the customer has accepted the general and particular terms and conditions of the Program, will be accrued for the same natural month as the date on which they have accepted these terms, and the maximum discount payment will be applied according to the table published on the website www.IKEA.com.do

The accumulated discounts will be issued in the form of a voucher to use only in establishments indicated on the website www.IKEA.com.do. The minimum and maximum bonus issued is published on www.IKEA.com.do. The bonus can be downloaded through the customer's account on www.IKEA.com.do and specifies the customer's name and NIF and redeemable amount and expiration date. The bonus has an expiration date, and can only be used on a single day.

The Customer can check their accumulated discounts for the purchases made in their account on www.IKEA.com.do. If within 45 days after the purchase the customer does not file a written claim, it will be understood that he agrees to the accumulated discount. In the event of a customer claim, SARTON may ask the customer for proof of purchase, to verify the right of the discount.

In the event of cancellation of the service, the discounts pending to credit as purchase voucher will stay in favor of SARTON, without the possibility of claiming from part of the Customer. If the balance was negative only the service is canceled with previous compensation of the pending charged in favor of SARTON, with total indemnity for SARTON.

Limits Table

Information supply