1. PROMOTION SPONSOR: SARTON DOMINICANA, S.A.S (“IKEA”) (hereinafter referred to as “THE ORGANIZERS”) will conduct the contest called “Your new space can be free with IKEA Family” (hereinafter referred to as “The contest”), which will be governed by the rules set out in this regulation (hereinafter referred to as “The Contest Rules”).
2. THE ORGANIZERS: SARTON DOMINICANA, S.A.S. (IKEA) Address: Av. John F. Kennedy corner Bienvenido García Gautier, El Pino, Santo Domingo, D.N., C.P. 10508. Phone: 809 567-4111
3. DURATION AND TERRITORIAL SCOPE OF THE CONTEST: This contest will be valid in the Dominican Republic from the fifth (5th) to the thirty-first (31st) of October 2026, inclusive. Drawing or winner selection date will be every Thursday of October (October 8, 15, 22 and 29, 2026).
4. PARTICIPANTS: All persons over eighteen (18) years of age, holders of the IKEA Family Loyalty card and holders of the IKEA Family VISA card may participate. Ownership of the IKEA Family VISA card is subject to approval by Banco Popular Dominicano and applies to both purchases made by primary and additional cardholders. Refunds to winners are made to the primary account holder, including purchases made by additional cardholders.
5. CONTEST MECHANICS: During the period from October 5 to 31, 2026, all customers who make purchases of furniture and home décor items at any IKEA stores located in Santo Domingo, Bávaro, Santiago and Punto de entrega La Romana, as well as through the Teleorders channel, website www.IKEA.com.do and the Inspire mobile app, using their IKEA Family VISA or IKEA Family Loyalty card, will automatically be participating in the promotion called “Free Day.”
The mechanics are as follows:
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Every Thursday of October (October 8, 15, 22 and 29) 10 winners of IKEA Family Visa and IKEA Family Loyalty will be selected, to whom the amount of their purchase will be returned up to RD$15,000 and RD$10,000 respectively, depending on the type of membership they hold.
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All customers who have purchased in the days prior to the prize Thursdays, meaning from October 5 to 7, participate in the October 8 draw; from October 8 to 14, they participate in the October 15 draw; from October 15 to 21, they participate in the October 22 draw; and from October 22 to 28, they participate in the October 29, 2026 draw.
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Winners will be announced every Thursday mentioned via a live session on our official IKEA República Dominicana Instagram channel at 2:00 p.m., and the winners will also be announced through stories on the same social network.
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Purchases made at IKEA Sueca Store, Sueco Restaurant, Café and the IKEA Sueco Bistro are excluded from this promotion.
The following are also excluded: transport, installation and assembly services and items from the opportunities area.
| Promotion | Participants | Prize winners and refund limit | Promotion validity date | Draw date | Prize delivery date |
|---|---|---|---|---|---|
| Prize delivery date. | IKEA FAMILY VISA CARDHOLDERS. IKEA FAMILY LOYALTY CARDHOLDERS. |
From October 5 to 31, 2026. | Every Thursday in October 2026 (8, 15, 22, 29 October). | December 1, 2026 to February 28, 2027. |
Participation in this promotion will apply to purchases made at the IKEA Santo Domingo store, IKEA Bávaro store, IKEA Santiago store, IKEA La Romana Point of Sale, and through the Teleorders service, website www.IKEA.com.do and the IKEA Inspire app in the Dominican Republic.
Prior notification to the Pro-Consumer Institute, the ORGANIZERS may cancel the promotion, modify the dates, terms and conditions of these promotion bases, as well as the prizes presented, at any time for justified reasons and notified to Pro Consumidor for approval. In the event of cancellation or changes to the promotion, it will be notified on our website www.IKEA.com.do, on social media, or in the IKEA Santo Domingo store. These rules will be posted on our website www.IKEA.com.do, at the IKEA Family stand in Santo Domingo store, IKEA Bávaro store, IKEA Santiago Point, and IKEA La Romana Delivery Point.
6. PRIZE: IKEA Family VISA customers will receive cash back for the value of their purchase, with a maximum cap of up to RD$15,000.
IKEA Family Loyalty customers will receive a gift voucher for the value of their purchase, with a maximum cap of up to RD$10,000.
6.1 To guarantee the winner’s legitimacy, we may request additional documentation, such as identity card, passport or driver’s license. The customer releases THE ORGANIZERS from any liability arising from the acceptance or use of the prize, unless the cause is attributable to THE ORGANIZER.
6.2 In the event of the return of the combination series item subject to this promotion, the credit note will not include the percentage or transport value as applicable and specified in “point 5” of these promotion rules, of the value of the returned item. Amounts of cancelled refunds and those not presented by that date will be excluded from the campaign. IKEA will contact winning customers to confirm prize delivery and to instruct them on the winner registration process. Through the presentation of invoices, acceptance of the rules of this promotion will be recorded. The prize is non-transferable. Under no circumstances will the prize be exchangeable for another.
THE ORGANIZERS are not responsible in case of loss or theft of the invoice. Winner registration must be strictly personal; the customer must proceed to the IKEA Family stand at the IKEA Santo Domingo store, located at Av. John F. Kennedy corner Bienvenido García Gautier Street, El Pino, D.N., or at the IKEA Point of their choice, together with the following documents:
- Identity document: ID card or passport;
- IKEA Family VISA card / IKEA Family Loyalty card number.
- Power of attorney in legalized Spanish plus the identity document of the principal and attorney. (If the withdrawal will be made by a third party). To guarantee the winner’s legitimacy, we may request additional documents.
WINNERS: The winners are all natural persons who have made their purchase with the IKEA Family VISA or IKEA Family Loyalty card on the “free day” and will receive reimbursement in the form of CASH BACK (Visa cardholders) and in a Gift Voucher (Loyalty cardholders). The winner will be informed by telephone or by email registered in our database within a maximum of 5 business days from December 1, when the corresponding prizes will be delivered. It is important that the cardholder keeps their data updated. In the event that the winner does not claim their invoice or any other eventuality arises involving renunciation, forfeiture, abandonment or otherwise, of the prize within the indicated period (December 22, 2026), they will lose the right to it.
6.3 The customer releases THE ORGANIZERS from any liability arising from the acceptance or use of the promotion benefits. Likewise, during the validity period of the promotion, if a participant “invokes our returns policy”.
6.4 The IKEA Family Visa customer who returns any item is automatically disqualified from participating in this promotion. The IKEA Family Loyalty customer who returns any item will receive the gift voucher only for the value of the items not returned.
All taxes, fees or expenses incurred by the winner to receive or claim the prize and any other expenses such as additional services: transportation, measurement, assembly, installation, are the sole responsibility of the customer.
After obtaining the prize (cash back or gift voucher), in return cases, the relevant return policy of the organizers will apply, but no cash refund will be made; credit notes or merchandise/product exchanges will proceed according to IKEA’s return conditions and policies; we cite the Return Policy: “If you are not satisfied with your purchase, exchange or return the product unused, unassembled, within 90 days of purchase. Bring the invoice and the product in its original packaging. For reasons you will understand, we do not exchange: bed linen, opened mattresses, fabrics and custom-cut kitchen countertops, plants and products purchased on promotion. Please note that after 30 days of purchase, VAT is not refundable.”
7. REFUND: In the case of IKEA Family VISA customers, the maximum amount refunded as CASH BACK will in no case exceed RD$15,000 per card and customer. In the case of IKEA Family Loyalty customers, the maximum amount refunded as Gift Voucher will in no case exceed RD$10,000 per card and customer. On December 1, 2026, the organizer will refund all those customers who made purchases with the IKEA Family VISA or IKEA Family Loyalty card during the selected “free day” via an electronic drawing in the presence of a notary public. The organizer will be directly responsible for making the corresponding refund, which will be made to IKEA Family VISA customers exclusively by bank transfer to the customer’s current account where cash discount income is received, and exclusively by Gift Voucher to IKEA Family Loyalty customers according to the conditions of the IKEA Family program “Clause 5 of the contract in the general conditions of the IKEA Family VISA card executed between Sarton Dominicana and the cardholder at the time the application is formalized, details: discounts will accumulate and be recorded in monthly periods and credited, by bank transfer, to the bank account designated by the cardholder in the registration form, within 35 days after the end of the accounting month.”
8. GENERAL AND SPECIAL CONDITIONS: Purchase vouchers may be subject to special conditions such as minimum purchase amounts or purchase of specific items. These conditions will be reflected in the promotion and in the particular terms of the promotion.
9. PERSONAL DATA: The personal data that participants provide to participate in this promotion will be incorporated into a data file owned by SARTON DOMINICANA, S.A.S, located at Av. John F. Kennedy corner Bienvenido García Gautier, Santo Domingo, Distrito Nacional, El Pino, CP 10508. You may consult the Privacy and Personal Data Protection Policy at www.ikea.com.do
10. USE OF WINNERS’ NAMES AND IMAGES: Pursuant to the provisions of the Organic Law on the Protection of Personal Data No. 172-13, participants in promotions automatically consent that the data provided be used and processed for the purpose of participating in the promotion, and also for the investigation, promotion and commercialization of the products and services of THE ORGANIZERS.
Likewise, the personal information requested for the purpose of this promotion will not be disclosed to any other organization except with the express consent of the participant. Participants, in the case of winners, automatically consent as part of participating in this promotion to the use, publication and reproduction worldwide and without limitation by THE ORGANIZERS of their image and name in any type of advertising, promotion or publication, including the Internet, for commercial or informational purposes, provided that they are related solely to this promotion, without THE ORGANIZERS having to pay any economic compensation to the winning participant for this fact. These publications will be made within a period of six (6) months from the end of the promotion. If the winning participant is not interested in participating in these publications, they may send an email to lopd@ikea.com.do withdrawing their consent.
10. ACCEPTANCE OF THESE RULES: Mere participation in the promotion and acceptance of the ticket implies acceptance of these rules and consent under the ORGANIC LAW ON THE PROTECTION OF PERSONAL DATA No. 172-13 by participants that the registered data may be used by SARTON DOMINICANA S.A.S to communicate other campaigns or promotions. In the event of any doubts or discrepancies in the interpretation of these rules, common law will apply. The rules will be available throughout the period in which the contest is valid in the IKEA República Dominicana store and on the web.
11. GENERAL: No automatic, scheduled, robotic or similar registration will be allowed. THE ORGANIZERS may disqualify or exclude participants from the promotion who directly or indirectly altered, breached or violated the rules established in these Contest Rules, or attempted to place bets or other similar methods.
12. APPLICABLE LEGISLATION: This contest is governed by the current legislation in the Dominican Republic and by these rules.