Security measures

 

It wasn't the same without you

Your IKEA Store and Points have reopened their doors for you.
We open your Store in Santo Domingo and IKEA Santiago, La Romana and Bavaro Points, with limited capacity and all safety measures so that you can enjoy buying or collecting your purchases online again. For us, your health comes first, so we're sure we can protect you. Because it wasn't the same without you.


IKEA Santo Domingo Opening hours

Monday to Friday: 9:00 a.m. - 6:00 p.m.

Saturday and Sunday: 8:00 a.m. - 4:00 p.m. 


IKEA Santo Domingo Click and collect

Monday to Sunday: 9:00 a.m. - 3:30 p.m.


IKEA La Romana, Santiago and Bávaro Opening hours

Monday to Friday: 9:00 a.m. - 7:00 p.m.

Saturday and Sunday: 9:00 a.m. - 5:00 p.m.


IKEA La Romana, Santiago and Bávaro Click and collect

Monday to Sunday: 9:00 a.m. - 3:30 p.m.


Limited visitor capacity

IKEA store Santo Domingo: 800 people

Punto IKEA Santiago: 40 people

Punto IKEA La Romana: 15 people

Punto IKEA Bávaro: 15 people

In the event that your IKEA Store and Points reach the maximum capacity of people, our doors can close before the established schedule.


IKEA Santo Domingo Restaurant opening  hours

Monday to Friday: 9:00 a.m. - 5:00 p.m. 

Saturday and Sunday: 8:00 a.m. - 3:00 p.m.

Restaurant capacity: 234 people


IKEA Santo Domingo Bistro opening  hours

Monday to Friday: 9:00 a.m. - 6:00 p.m. 

Saturday and Sunday: 9:00 a.m. - 4:00 p.m.

Bistro capacity: 20 people


IKEA Santo Domingo Swedish Food Market opening  hours

Monday to Friday: 9:00 a.m. - 5:00 p.m. 

Saturday and Sunday: 9:00 a.m. - 3:00 p.m.

Swedish Food Market capacity: 10 people

Help us protect you

Wash your hands often

Washing your hands is one of the best ways to protect yourself and us. We provide you with antibacterial gel so you can do it.

Mandatory use of mask

To visit us, we ask you to always wear your mask, so you cover your nose and mouth. We'll provide you with antibacterial gel if necessary, in addition, all our collaborators will always use gloves and masks.

Keep the distance of 2 meters

We'll mark the safety distance, but we need you to help us respect it. Always keep the distance of 2 meters between people.

Pay by card

We recommend card payment to keep a safe environment

When you come to visit us and do your shopping

  • Your IKEA Store and Points are open with limited capacity. You can come and make your purchase or pick up your online purchase.

  • Avoid crowds and rush hour. We'll mark the safety distance of 2 meters between customers and limit the capacity in our parking lot.

  • When you're inside, please keep the safety distance of 2 meters between people.

  • You'll be able to get in and out through the front door. From there you can also access the Goods pick up area.
     

When you come to visit us to pick up your purchase

  • Avoid crowds and rush hour. We'll mark the safety distance of 2 meters between customers and limit the capacity in the parking lot. You'll be able to get in and out through the front door. From there, you can access the Goods Pick up area.

  • You'll be able to enter to pick up your purchase on a first-come, first-served basis. You'll have to wait outside, keeping your safety distance, until it's your turn.

  • The number of customers within the Goods Pick up area must be equal to or less than the number of collaborators. So you can be served quickly.

  • If you come with someone, they'll have to wait at the exit. We can help you take the purchase outdoors.
     

Bistro and Swedish Food Store
(Information for Santo Domingo Store only)

  • You can buy prepared food to takeaway in our Bistro, as well as products in the Swedish Food Store.

  • You'll be able to get in and out through the front door. From there, you can access the Bistro and the Swedish Food Store.

  • Capacity in Swedish Food Store is limited, we can only serve 10 people, please wait your turn outside the store.

  • Customers can enter with a single companion.
     

Your IKEA Restaurant and Småland
(Information for Santo Domingo Store only)

  • The capacity of the restaurant is limited, we can only serve 234 people inside the area, please wait your turn outside the area.

  • For your comfort, we’ll have a TAKE OUT checkout line available, this way it’s easier to take your favorite dish home.

  • For now, the Småland play area, the nursing area and the games area in our Restaurant will remain closed.

Hygiene measures to protect you

  • We'll always be protected with gloves and masks. We take extraordinary measures to clean and disinfect the goods you take home.

  • Even if you're already protected, we provide you with antibacterial gel if need it. Remember that it is mandatory to wear your mask while visiting us.

  • If our collaborators develop symptoms, we ask them to stay home. Please don't come if you have a fever, body pain or flu.

  • We'll remind you to keep the safety distance of 2 meters and recommended hygiene measures.
     

     AND REMEMBER! You can keep shopping online

Frequently asked questions:

The IKEA store opens from Monday to Friday from 9:00 a.m. to 6:00 p.m., Saturdays and Sundays from 8:00 a.m. to 4:00 p.m.
Our Restaurant in Santo Domingo will be open from Monday to Friday from 9:00 a.m. to 5:00 p.m., Saturdays and Sundays from 8:00 a.m. to 3:00 p.m.
Our Bistro in Santo Domingo will be open from Monday to Friday from 9:00 a.m. to 6:00 p.m., Saturdays and Sundays from 9:00 a.m. to 4:00 p.m.
Our Swedish Food Market in Santo Domingo will be open from Monday to Friday from 9:00 a.m. to 5:00 p.m., Saturdays and Sundays from 9:00 a.m. to 3:00 p.m.
The IKEA points open from Monday to Friday from 9:00 a.m. to 7:00 p.m., Saturdays and Sundays from 9:00 a.m. to 5:00 p.m.

We look forward to seeing you in your IKEA store and points, however, remember that we have limited capacity as disposed by our authorities. As customers inside our store or IKEA points leave we'll let those outside the establishment in. Our schedule is from Monday to Friday from 9:00 a.m. to 6:00 p.m., Saturdays and Sundays from 8:00 a.m. to 4:00 p.m.

Now, in addition to our usual delivery and parcel services, you can choose the Click & Collect service to pick up your purchase in your store and IKEA points. We'll send you by mail and/or sms when you can come to pick up your purchase.

If you want to pick up your purchase at the IKEA Santo Domingo Store the pick up time is 48 working hours. You can pick up your purchase at your IKEA Store in the Goods Pick up area.
If you want to pick up your purchase at the IKEA Santiago, La Romana and Bavaro Points, the delivery time is 72 hours. Remember that pick up at the IKEA Point is free.
We'll notify you by mail and/or sms when you can come to collect your purchase.

Yes, you can come to IKEA to make a return. You can exchange and/or return the items according to our returns policy. See the return policy here. Don't worry because you don't lose the guarantee. Deadlines marked for exchanges or returns in the store will begin to apply from the day we open, May 21st, provided that the goods meet the conditions of our return policy.

We can check the status of your purchase, however, if it has already been given to the delivery company you'll have to wait for it to be delivered at home.

As of May 16th, the deliveries of purchases made on our website by parcel or delivery, have a shipping time of 15 days from the comfirmation of the purchase.

Your health and safety are important to us. To keep a safe environment, we're even more engaged in cleaning and disinfection procedures. In addition, we provide antibacterial gel on your visit.

At IKEA, all families are welcome on their visit, however because of the current health circumstances we recommend you to come only with 1 companion if necessary, remember that according to the provisions of our authorities, we have limited capacity in our facilities and reduced schedule.

Services

To adapt to the current situation, our transport services, returns and guarantees have undergone changes. You can find out right here.

Shipping  |  Guarantees   |   Returns
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