Security measures

When you come to visit us and do your shopping

• Your IKEA Store and Points are open with limited capacity. You can come and make your purchase or pick up your online purchase.

• Avoid crowds and rush hour. We'll mark the safety distance of 2 meters between customers and limit the capacity in our parking lot.

• When you're inside, please keep the safety distance of 2 meters between people.

• You'll be able to get in and out through the front door. From there you can also access the Goods pick up area.
   

When you come to visit us to pick up your purchase

• Avoid crowds and rush hour. We'll mark the safety distance of 2 meters between customers and limit the capacity in the parking lot. You'll be able to get in and out through the front door. From there, you can access the Goods Pick up area.

• You'll be able to enter to pick up your purchase on a first-come, first-served basis. You'll have to wait outside, keeping your safety distance, until it's your turn.

• The number of customers within the Goods Pick up area must be equal to or less than the number of collaborators. So you can be served quickly.

• If you come with someone, they'll have to wait at the exit. We can help you take the purchase outdoors.
   

Bistro and Swedish Food Store
(Information for Santo Domingo Store only)

• You can buy prepared food to takeaway in our Bistro, as well as products in the Swedish Food Store.

• You'll be able to get in and out through the front door. From there, you can access the Bistro and the Swedish Food Store.

• Capacity in Swedish Food Store is limited, we can only serve 10 people, please wait your turn outside the store.

• Customers can enter with a single companion.
   

Your IKEA Restaurant and Småland
(Information for Santo Domingo Store only)

• The capacity of the restaurant is limited, we can only serve 234 people inside the area, please wait your turn outside the area.

• For your comfort, we’ll have a TAKE OUT checkout line available, this way it’s easier to take your favorite dish home.

• For now, the Småland play area, the nursing area and the games area in our Restaurant will remain closed.

Hygiene measures to protect you

• We'll always be protected with gloves and masks. We take extraordinary measures to clean and disinfect the goods you take home.

• Even if you're already protected, we provide you with antibacterial gel if need it. Remember that it is mandatory to wear your mask while visiting us.

• If our collaborators develop symptoms, we ask them to stay home. Please don't come if you have a fever, body pain or flu.

• We'll remind you to keep the safety distance of 2 meters and recommended hygiene measures.