SERVICE GUARANTEE POLICY

What does this guarantee include?

The guarantee scope for each kitchen installation and assembly service contracted with IKEA.

Guarantee period

Each guarantee runs for 2 years after the completion of the assembly or installation of kitchens.

GENERAL CONDITIONS

What will IKEA do to solve the problem?

IKEA will examine the kitchen assembly or installation service to decide if it is under guarantee. If so, IKEA will decide whether to repair the defective service or decline due to misuse. In such cases, IKEA will be responsible for the repair costs, additional parts, labor and travel expenses incurred by the IKEA staff if the product is repairable without IKEA incurring extraordinary expenses to access it. This does not apply to cases where the repair has not been authorized by IKEA. Any defective parts removed during the repair will become property of IKEA in the event the customer is not interested in the part. In the event that the item is no longer being sold by IKEA or the product has been discontinued, IKEA will provide a replacement of equal value or features. You can request specific documentation for discontinued items at Customer Service.

Guarantee Conditions

Guarantees are valid from the moment the kitchen installation or furniture assembly service is completed. The invoice, either printed or digital, must be shown as proof of purchase and identification of the holder. In the event of guarantee redemption (first time and consecutives), its term does not lead to renewal, and the remaining term will be honored retroactively to the date indicated in the purchase invoice.

In the case of resale or third party buyers, the guarantee period that comes with the good does not renew, the remaining period will be honored, retroactive to the date indicated on the purchase invoice of the first consumer or buyer.

Exceptions

Follow the care instructions carefully. Guarantees do not apply to products that have been improperly stored either by an unauthorized service provider or by the customer or in cases where storage has not been performed by IKEA, the product has been used improperly, abused, altered, or cleaned with unsuitable methods or products. Guarantees do not cover natural wear and tear, moisture, cuts, scrapes or scratches, or any damage caused by impact, shock or accident.

Maintenance instructions

In order to benefit from these guarantees, you must follow the specific maintenance, use, care and cleaning instructions of each product.

You will find all maintenance instructions inside your product packaging, on our website or by request at customer service in your IKEA store.

General legal rights

These guarantees provide you with certain legal rights. These guarantees do not affect your statutory rights by law in any way.

You will find all maintenance instructions inside your product packaging, on our website or by request at customer service in your IKEA store.

IKEA Santo Domingo en la Av. John F. Kennedy, Esq. Bienvenido García Gautier, El Pino, Santo Domingo, D.N, Dominican Republic.

IKEA Bávaro en San Juan Shopping Center, Carretera Barceló km. 9, Bávaro, La Altagracia, Dominican Republic.

IKEA La Romana en Centro Multiplaza La Romana, Av. Padre Abreu esquina Av. Circunvalación, La Romana, Dominican Republic.

IKEA Santiago Plaza Galería 27. Avenida 27 de febrero casi esq. C/Onésimo Jiménez, Los Jardines.